Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Norma Linnette Soto García

Urb Palmas del Sur 134 c/e Palma Abanico Morovis

Summary

Professional with extensive experience in the Hospital Industry. Strong Knowledge in Communication systems. . , customer service and a strong ability to manage multiple tasks efficiently. Strong Knowledge in the analysis of medical Record and comprehensive coordinator of medical audit. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Centro Salud Justicia De Puerto Rico

Facilitadora Servicios Interdisciplinarios Psicosociales
Caguas
05.2024 - Current
  • Conducted research into best practices related to the facilitation process.
  • Facilitated communication and collaboration with Social Worked, Psychologist and participant.
  • Maintained records of attendance, participation, and other relevant information.
  • Created a safe environment for participants to express their opinions without fear of judgement or criticism.
  • Answer, make and channels calls among the Centers staff.
  • Adapted instruction methods based on participant feedback and engagement levels.
  • Prepare the daily service report.
  • Receiving, generate and process correspondence.
  • File Management.
  • Register attendance of a cited person.
  • Manage email accounts.
  • Mantain a supply of materials.
  • Courier service.

Case Management Technician

Hospital Interamericano de Medicina Avanzada (HIMA)
Caguas
06.1994 - 12.2023
  • Supported the development of new processes for managing records more efficiently.
  • Resolved discrepancies between physical files and electronic database information.
  • Assisted staff members in locating documents as needed.
  • Developed training materials for staff members on proper handling of records within the organization.
  • Performed periodic audits of files to ensure compliance with existing standards.
  • Responded to inquiries from internal departments concerning document status or location.
  • Retrieved archived materials when requested by department heads or other authorized personnel.
  • Generated reports summarizing key data points related to records management activities.
  • Scanned paper-based documents into electronic format using imaging software applications.
  • Reviewed documents to ensure accuracy, completeness, and compliance with established procedures.
  • Maintained databases related to document retention schedules.
  • Conducted research on best practices related to records management processes.
  • Compiled monthly statistics regarding volume of incoming and outgoing documents for reporting purposes.
  • Ensured confidential documents were handled appropriately in accordance with legal requirements.
  • Created and maintained filing systems for hard copy and digital records.
  • Sorted, labeled, indexed, tracked, stored, retrieved, archived, and destroyed physical and electronic records in accordance with applicable laws.
  • Provided guidance to staff members regarding proper record keeping techniques.
  • Created or updated records with new files or information.
  • Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Maintained an inventory of office supplies related to recordkeeping, ensuring adequate stock levels.

Administrative Support Officer

Universidad de Puerto Rico ( Recinto de Humacao)
Humacao
01.1993 - 05.1994
  • Organized and maintained filing systems.
  • Created spreadsheets for data analysis purposes using Microsoft Excel.
  • Ensured that all records were kept up-to-date at all times.
  • Inputted data into computerized systems accurately and efficiently.
  • Produced accurate financial reports on a monthly basis.
  • Scheduled appointments and meetings as requested.
  • Greeted visitors and responded to telephone inquiries.
  • Provided administrative support to managers and staff.
  • Prepared and distributed reports, memos, letters, faxes, and forms.
  • Answered customer queries via phone or email promptly.
  • Ordered office supplies and equipment when needed.
  • Operated office equipment including copiers, scanners, fax machines.
  • Developed efficient procedures for record keeping processes.
  • Assisted with the preparation of PowerPoint presentations and other documents as needed.
  • Processed incoming mail; opened, sorted, date stamped, logged, scanned into system and distributed as required.
  • Participated in team meetings to discuss current projects and upcoming tasks.
  • Answered and routed telephone calls and took messages.

Education

Associate Degree Office Administrative Systems - Associate Degree Office Administrative Systems

Universidad De Puerto Rico
Humacao Puerto Rico
06-1994

High School Diploma -

Escuela Germán Rieckehoff
Vieques Puerto Rico
05-1990

Skills

  • Data entry
  • Records management
  • Document scanning
  • Report generation
  • File organization
  • Customer service
  • Communication skills
  • Team collaboration
  • Process improvement
  • Time management
  • Confidentiality adherence
  • Collaboration
  • Clerical support
  • Good Telephone Etiquette
  • Task prioritization
  • Computer skills
  • Remote office availability

Languages

Spanish
First Language
English
Intermediate (B1)
B1

Certification

  • HIPPA- Health Insurance Portability and Accountability Act Compliance
  • Training- Taller Primera Respuesta Comprensiva a la Violencia Sexual: Acciones transcidiplinarias para un proceso coordinado- San Juan Bautista School of Medicine, Puerto Rico Health Justice Center
  • Training-Multidisciplinary Team Training for PITI Centers, Puerto Rico Department of Health
  • Symposium- 7th Symposium start by Believing- Sexual Assault- San Juan Bautista School of Medicine, Puerto Rico Health Justice Center
  • Virtual Conference on Clinical Diagnosis and Managemt of Patients with Suspected Dengue-Puerto Rico Department of Justice
  • Symposium- 6to Symposium Start by Believing Sexual Assaualt- San Juan Bautista School of Medicine, Puerto Rico Health Justice Center
  • Certificado Honorario Ciudadano Amigo de la Niñez- Administración para el Cuidado y Desarrollo Integral de la niñez (ACUDEN)
  • Cumbre Salud Poblacional 2025-Asociación de Hospitales
  • Educación continua Bioética y Dengue-San Juan Bautista School of Medicine

Timeline

Centro Salud Justicia De Puerto Rico

Facilitadora Servicios Interdisciplinarios Psicosociales
05.2024 - Current

Case Management Technician

Hospital Interamericano de Medicina Avanzada (HIMA)
06.1994 - 12.2023

Administrative Support Officer

Universidad de Puerto Rico ( Recinto de Humacao)
01.1993 - 05.1994

Associate Degree Office Administrative Systems - Associate Degree Office Administrative Systems

Universidad De Puerto Rico

High School Diploma -

Escuela Germán Rieckehoff

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Norma Linnette Soto García