Summary
Overview
Work History
Education
Skills
Timeline
Generic

Normaris Ciares

Carolina

Summary

Objective focused on continuous learning and skill enhancement. Strong background in customer service, multitasking, and time management. Committed to delivering exceptional customer experiences and fostering positive interactions.

Overview

17
17
years of professional experience

Work History

Finance Specialist

Steps 4 Success
San Juan
06.2024 - 12.2025
  • Marketed company products to government agencies, including municipalities.
  • Oversaw finance operations to maintain stable debt levels.
  • Collaborated with educational institutions to enhance product offerings.

Obtained quotes for various items to support procurement processes.

  • Built rapport with customers to facilitate efficient sales and service.
  • Contacted customers for payment collection, minimizing company debt.
  • Acquired extensive knowledge across multiple operational areas, enhancing overall effectiveness.
  • Monitored changes in regulatory requirements affecting the finance sector.
  • Coordinated activities between different departments such as finance, operations, logistics.

Sales Lead Keyholder

Pandora
Carolina
11.2022 - 04.2024
  • Opened and closed the store, ensuring proper security protocols were followed.
  • Assisted customers with product inquiries, providing excellent service and support.
  • Trained new staff on store policies and customer service best practices.
  • Maintained visual merchandising standards, arranging products to enhance sales appeal.
  • Conducted inventory checks, ensuring stock levels met operational requirements.
  • Collaborated with team members to promote seasonal sales and special promotions.
  • Resolved customer complaints swiftly, upholding company values and customer satisfaction.
  • Resolved issues between customers and staff members in a professional manner while maintaining company policies.
  • Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
  • Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Supervised team members and provided training on customer service standards.
  • Processed transactions efficiently at the cash register during peak hours.

Sales Associate

DoTerra
San Juan
01.2021 - 12.2022
  • I sell products that help in the costumer's health.
  • Engaged customers to understand their needs and preferences.
  • Educated customers about products and promotions effectively.
  • Resolved customer inquiries and issues promptly and professionally.
  • Helped customers find specific products, answered questions, and offered product advice.

Office Administrator

Pandora
Carolina
06.2022 - 11.2022
  • Acquired skills in processing orders and submitting jewelry warranty claims.
  • Cultivated customer relationships to drive loyalty and encourage repeat business.
  • Collaborated with team members to design and execute promotional events.
  • Ensured a clean, organized store environment through regular display maintenance.
  • Executed clerical tasks, including photocopying, faxing, and scanning documents.
  • Managed filing systems and maintained electronic databases for efficiency.
  • Reviewed documentation and sourced additional information to complete paperwork accurately.

Cashier

Pandora
Carolina
09.2021 - 06.2022
  • Collaborated with team members to manage inventory levels effectively.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Sales Associate

Gano Excel
Carolina
01.2020 - 09.2021
  • I learn to work with public and with money, be organized, prepared, and delivered merchandizer.
  • Engaged customers to understand their needs and preferences.
  • Educated customers about products and promotions effectively.
  • Resolved customer inquiries and issues promptly and professionally.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.

Cashier

Toys R Us
Carolina
10.2015 - 01.2016
  • I learn to work under pressure.
  • Assisted customers in locating desired toys and products.
  • Collaborated with team members to manage inventory levels effectively.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.

Independent Artist

South Hill Design
01.2014 - 12.2015
  • I learn to work with public and with money.
  • Assisted customers in selecting jewelry pieces based on preferences.
  • Built relationships with customers to enhance loyalty and repeat business.

Sales Associate

Electrolight
Guaynabo
08.2008 - 12.2014
  • Managed cash register and maintained daily financial records.
  • Monitored inventory of tickets and reported discrepancies to management.
  • Organized and distributed tickets for special events as needed.

Education

Bachelor of Science - environmental science

University of Puerto Rico
Río Piedras Campus
12-2014

High School Diploma -

Univerty Gardens High School
San Juan
05-2008

Skills

  • Customer Service
  • Organization
  • Soap Making
  • Lotion Making
  • Oil Making
  • Cash Handling
  • Financial analysis
  • Debt management
  • Sales strategies
  • Inventory management
  • Cash flow management

Timeline

Finance Specialist

Steps 4 Success
06.2024 - 12.2025

Sales Lead Keyholder

Pandora
11.2022 - 04.2024

Office Administrator

Pandora
06.2022 - 11.2022

Cashier

Pandora
09.2021 - 06.2022

Sales Associate

DoTerra
01.2021 - 12.2022

Sales Associate

Gano Excel
01.2020 - 09.2021

Cashier

Toys R Us
10.2015 - 01.2016

Independent Artist

South Hill Design
01.2014 - 12.2015

Sales Associate

Electrolight
08.2008 - 12.2014

Bachelor of Science - environmental science

University of Puerto Rico

High School Diploma -

Univerty Gardens High School
Normaris Ciares