Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nova Zapata

Rio Grande

Summary

Driven professional with a proven track record at JCPenney, enhancing customer satisfaction through exceptional service and active listening. Skilled in managing teams at Dunkin Donuts, driving productivity while maintaining dependability. Known for reliability, strong analytical abilities, and excellent communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Associate

JCPenney
05.2024 - 05.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.

Dunkin Donuts

Shift Lead
07.2021 - 11.2023
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Education

Associate of Arts - VFX

Academy of Art University
San Francisco
05-2027

High School Diploma -

Santaluces Community Highschool
Lantana
05-2022

Skills

  • Customer service
  • Attention to detail
  • Computer skills
  • Dependability & Reliability
  • Active Listening

Certification

  • ServSafe Food Protection Manager Certification, accredited by the ANSI - 9/18/2023-9/18/2028

Languages

English

Timeline

Associate

JCPenney
05.2024 - 05.2025

Dunkin Donuts

Shift Lead
07.2021 - 11.2023

Associate of Arts - VFX

Academy of Art University

High School Diploma -

Santaluces Community Highschool

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Nova Zapata