Octavian Ferrer
Canovanas
Summary
Experienced military professional with a strong background in team management, administrative accountability, and supply management. Successfully managed over $200 million worth of equipment, demonstrating exceptional organizational skills and attention to detail. Highly motivated individual who communicates effectively and solves problems, as evidenced by successful completion of one combat tour and other deployments. Collaborates seamlessly with team members and diverse groups, fostering a cohesive and inclusive work environment. Expertise in surveillance and emergency response, adept at providing crisis intervention when needed. Known for delivering excellent customer service and exhibiting a keen eye for detail. Authorized to work in the US for any employer.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Repair Technician
Assurant
09.2021 - Current
- Resolve customer issues relating to equipment problems by repairing phones, tablets, and other consumer electronics Engage with and assess customer device needs to deliver outstanding service Repair smartphones by utilizing tools and processes to triage, determining the most effective method to repair than repairing the device Meet or exceed key performance objectives, including service and repair metrics Manage repair inventory involving new parts, recording inventory volumes and tracking parts Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications Apple Certified iOS Technician and a Level 2 WISE Certified Technician.
- Completed partial or full dismantling of equipment to repair or replace defective components and restore functionality quickly.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- I completed all repair and maintenance activities promptly and to high-quality standards.
- Inspected and tested, repaired, and refurbished products for proper operation.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Conducted diagnostic procedures to determine the root cause of customer problems and provide accurate repair recommendations.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the well-being of both employees and customers.
Audio Visual Technician
Embassy Suites by Hilton
05.2015 - 10.2020
- Setup of audio, video, and lighting equipment
- Troubleshoot and provide proper maintenance of equipment
- Assist the client with any issue with the equipment
- Operate all the equipment during the events
- Sale or rental of equipment to meet the needs of the client
- Pack, inventory and storage of equipment
- Help with software installations and hardware
- Assistance with applications on mobile devices and live streaming.
Shipping Technician
WALGREENS SPECIALTY PHARMACY
12.2014 - 03.2015
- Packs pharmaceutical preparations including IV solutions, compounds, injectable medications, oral medications, topical medications, administration supplies and patient education information in an approved package
- Accurately selects method of packing per medication requirements
- Utilizes appropriate delivery method system for items being shipped
- Cleans and stocks work areas including warehouse
- Assists in the distribution and delivery of supply orders to appropriate staff/areas throughout the building
- Performs other related duties as assigned.
Production Associate
LABINAL POWER SYSTEMS
09.2012 - 05.2014
- Interprets technical drawings, wire lists and work instructions to determine materials needed in order of operation; Arranges components and wires for various assembly jobs; Prepares wires for assembly by measuring, cutting, and stripping; Attaches contacts, lugs, splices, and other terminal devices using hand tools, pneumatic tools, and soldering equipment; Performs inspection to insure parts and assemblies meet production specifications and are free from defects; Other duties may be assigned.
primary contact
US ARMY
03.2006 - 08.2010
- 14 J (Air Defense C41 Tactical Operations Center Enhanced Operator Maintainer) 03/2006 to 08/2010 Detects, tracks and identifies aircraft, correlates tracks, and broadcasts early warning information
- Operates and performs preventive maintenance checks and services on the team vehicles and power generation equipment
- Performs operations and intelligence duties in Air Defense units
- Performs map operations
- Operates over radio nets
- Supervises lower grade soldiers and provides technical guidance to the soldiers in the accomplishment of their duties
- Inventories And destroys classified material and performs security functions
- Maintained company servers, computers, printers, cables and other equipment
- Acted as primary contact for computer hardware and software problems, as well as Network emergencies.
Education
Some college in Computer Networking -
Purdue Global UniversityIndiana
IndianaCollege Degree in Aviation Maintenance -
Aviation Institute of Maintenance-Dallas
Dallas, TX08.2019
High school diploma or GED -
Casiano Cepda - Rio Grande
Puerto Rico05.2001
Skills
- Computer Skills
- Computer Hardware
- Technical Support
- Operating Systems
- Software Troubleshooting
- Microsoft Windows
- Microsoft Office
- Customer Service
- Inventory Management
- Equipment Inspection
- Technical diagnosis
- Service Documentation
- Invoice Verification
- Safety Management
Certification
Wise certification level 1 and 2
Languages
English - Fluent
Spanish - Fluent
Assessments
- Work motivation, Proficient, 10/2020, Level of motivation and discipline applied toward work
- Work style: Reliability, Proficient, 07/2021, Tendency to be reliable, dependable, and act with integrity at work
- Technical support, Proficient, 08/2020, Performing software, hardware, and network operations.
- Technical support, Proficient, 02/2022, Performing software, hardware, and network operations
Military Service
Army, United States, E/3, 03/2006, 08/2010
Timeline
Field Repair Technician
Assurant
09.2021 - Current
Audio Visual Technician
Embassy Suites by Hilton
05.2015 - 10.2020
Shipping Technician
WALGREENS SPECIALTY PHARMACY
12.2014 - 03.2015
Production Associate
LABINAL POWER SYSTEMS
09.2012 - 05.2014
primary contact
US ARMY
03.2006 - 08.2010
College Degree in Aviation Maintenance -
Aviation Institute of Maintenance-Dallas
Some college in Computer Networking -
Purdue Global UniversityIndiana
High school diploma or GED -
Casiano Cepda - Rio Grande
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