Open To Work
Olena Blishchuk
Gainesville
Work Preference
Summary
Dynamic Receptionist Administrator at Church Of Scientology Flag, adept at enhancing visitor experiences through exceptional customer service and efficient appointment scheduling. Proven ability in document management and team collaboration, contributing to improved office productivity and streamlined operations. Recognized for fostering a welcoming environment and effectively managing multi-line phone systems.
Overview
14
14
years of professional experience
Work History
Receptionist Administrator
Church Of Scientology Flag
10.2013 - 11.2025
- Managed front desk operations, ensuring efficient visitor check-in processes and maintaining a welcoming environment.
- Coordinated appointment scheduling for staff, optimizing calendar management and minimizing scheduling conflicts.
- Performed data entry tasks with attention to detail, maintaining accurate records of visitor interactions and correspondence.
- Assisted in preparing documents for meetings, ensuring all necessary materials were organized and available.
- Acted as a communication liaison, facilitating information flow between departments and visitors.
- Provided customer service support, addressing inquiries and resolving issues to enhance visitor experience.
- Organized office supplies inventory, ensuring availability of essential items for daily operations.
- Handled incoming calls, directing clients to appropriate staff members based on their specific needs.
- Maintained cleanliness of reception area, contributing to a positive first impression for visitors.
- Scheduled and confirmed appointments, streamlining operations and enhancing efficiency for team members.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant departments.
- Collaborated with team members to improve office workflow and enhance overall productivity.
- Assisted with event coordination, managing logistics to ensure successful execution of church activities.
- Implemented best practices for document management, improving retrieval times and reducing filing errors.
- Trained new staff on reception protocols and office procedures, fostering a collaborative work environment.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Improved client satisfaction with timely and accurate information provision.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Facilitated communication between departments, improving overall organizational efficiency.
- Supported executive team with travel arrangements, optimizing schedules and logistics.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Streamlined invoice processing, contributing to improved vendor relationships and financial management.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Increased office security by updating visitor check-in procedures and protocols.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Volunteer
Church of Scientology Flag
03.2012 - 11.2025
- Coordinated community outreach initiatives to increase awareness of church programs and services.
- Organized volunteer recruitment drives to attract diverse participants for various church activities.
- Assisted in planning and executing fundraising activities to support church missions and community projects.
- Developed training materials for new volunteers to enhance their engagement and effectiveness.
- Supported event logistics, ensuring resources were available and tasks were completed on time.
- Engaged with community members to gather feedback on church programs and services.
- Provided administrative support for event planning, including scheduling and resource allocation.
- Conducted orientation sessions for new volunteers, ensuring they understood their roles and responsibilities.
- Maintained accurate records of volunteer participation and contributions for program evaluation.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
- Enhanced visitor experience by conducting informative and engaging museum tours.
- Contributed to building of affordable housing, improving community infrastructure.
- Enhanced community engagement by organizing and leading local clean-up events.
- Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas.
- Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
- Coordinated and managed volunteer activities for community service projects.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Tracked service activities and outcomes against outlined plans and goals.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Maintained internal database of service workers, participants, activities and other relevant details.
Education
High School Diploma - Secretarial-clerk
High School
Yalta05.1995
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Reception area maintenance
- Payment collection
- Mail handling
- Document scanning and digitization
- Document management
- Appointment scheduling
- Client relations
- Calendar management
- Scheduling appointments
- Supply management
- Visitor access management
- Confidential information management
- Office equipment maintenance
- Guest relations
- Meeting support
- Expense tracking
- Supply oversight
- Policy enforcement
- Fee collection
- Document retrieval
- Travel arrangements
- Maintenance tracking
- Visitor assistance
- Call handling
- Customer service
- Phone and email etiquette
- Data entry
- Microsoft office
- Multitasking and organization
- Administration and operations
- Customer service management
- Scheduling
- Documentation and recordkeeping
- Office management
- Relationship building
- Scheduling and calendar management
- Decision-making
- Strategic planning
- Team leadership
- Inventory management
- Database administration
- Schedule coordination
- Staff scheduling
- Handling complaints
- Documentation and control
- Database maintenance
- Performance improvement
- Schedule management
- Data retrieval systems
- Event coordination
- Quality assurance
- Staff training
- Report writing
- Facilities maintenance
- Staff development and training
- Credit and collections
- Data analysis and modeling
- Goal setting
- Employee supervision
- Regulatory compliance
- Travel coordination
- New hire orientation
- Payroll administration
- Payroll and budgeting
- Support services
- Accounts payable and receivable
- Account reconciliation
- Report preparation
- Financial reporting
- Workflow planning
- Clerical staff oversight
Languages
English
Intermediate (B1)
Russian
Bilingual or Proficient (C2)
Ukrainian
Advanced (C1)
Affiliations
Scientology
Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist Administrator
Church Of Scientology Flag
10.2013 - 11.2025
Volunteer
Church of Scientology Flag
03.2012 - 11.2025
High School Diploma - Secretarial-clerk
High School