Olpha Aimeé Vélez Camacho
Caguas
Summary
To join a company where I can develop my sales/administrative skills. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
22
22
years of professional experience
Work History
CEO/President
Executive Resources Group, Puerto Rico LLC.
10.2023 - Current
- CEO/President of ERGPR LLC, company dedicated to create, promote and sale Loyalty Memberships of local and International Hotels Chains. (www.ergpr.com).
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Oversaw business-wide changes to modernize procedures and organization.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Managed financial, operational and human resources to optimize business performance.
- Created succession plans to provide continuity of operations during leadership transitions.
- Established and maintained strong relationships with customers, vendors and strategic partners
Telemarketing Coordinator, Sales Representative
DREAM VACATION PUERTO RICO
01.2014 - 08.2020
- Sales in a call center environment
- Create a professional bonding between our products with future and actual clients to improve the quality of our products which promote internal tourism
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Developed extensive knowledge of products and services to better assist customers.
- Provided information about available products and services, membership details, and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
Receptionist/ Telemarketing/Administrative Assistant
Liliana Cotto Hair Dresser Salon/ Coach d’ Bellezza Salón
01.2016 - 01.2018
- Performed administrative duties in a fast pace Paul Mitchell Focus Salon
- Persuade past, actual, and future clients to make appointments to receive high quality beauty services
- Booking appointments, accounting, marketing promotions and public relations where part of the job duties
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
Telemarketing, Marketing Liaison
HOSPITALITY MARKETING CONCEPTS
01.2004 - 01.2014
- Duties included Coordinate vocational packages for some of the most important hotels chains such as Hilton, Intercontinental, Holiday Inn, Verdanza, and Wyndham among others, to promote them through telephone sales skills in a call center environment
- Sales and accounting reports where part of my tasks as a Telemarketing Coordinator
- Answered general marketing department inquiries by email, phone, and mail.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Continually maintained and improved company's reputation and positive image in markets served.
- Mentored local personnel on best practices and protocols to maximize productivity.
Administrative Assistant/ Office Manager, Service Department
FITNESS WAREHOUSE
01.2003 - 01.2007
- Coordinate work schedule, accounting reports, purchase orders (PO’s), Sales Reports, and establish connection with clients and the central office, and all tasks related to an office administration duties
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Medical Aesthetic - Specialty in Holistic Knowledge
Sonage Institute: Conservatory of Advance Studies of Aesthetic Medicine
Bachelor’s Degree - Human Resources Management
Interamerican University of Puerto Rico, San Juan Campus
San Juan, Puerto RicoAssociate of Applied Science - Computer Science with a Concentration in Office Administration
Turabo University
Caguas, PRCourse and Certification - Medical Billing and Medical Office Administration
Huertas Junior College
Caguas, PRCredits - Respiratory Care, Chemistry, Biology, Pharmacology
EDIC Medical Institute
Caguas, PRSkills
- Computer literate
- Able to handle multiple tasks
- Fully bilingual
- Written communication
- Oral communication
- Some Arabic
- Former Member of SHRM
- Talent development
- Organizational agility
- Succession planning
- Inspirational leadership
- Cultural awareness
- Mergers and acquisitions
Websites
Timeline
CEO/President
Executive Resources Group, Puerto Rico LLC.
10.2023 - Current
Receptionist/ Telemarketing/Administrative Assistant
Liliana Cotto Hair Dresser Salon/ Coach d’ Bellezza Salón
01.2016 - 01.2018
Telemarketing Coordinator, Sales Representative
DREAM VACATION PUERTO RICO
01.2014 - 08.2020
Telemarketing, Marketing Liaison
HOSPITALITY MARKETING CONCEPTS
01.2004 - 01.2014
Administrative Assistant/ Office Manager, Service Department
FITNESS WAREHOUSE
01.2003 - 01.2007
Medical Aesthetic - Specialty in Holistic Knowledge
Sonage Institute: Conservatory of Advance Studies of Aesthetic Medicine
Bachelor’s Degree - Human Resources Management
Interamerican University of Puerto Rico, San Juan Campus
Associate of Applied Science - Computer Science with a Concentration in Office Administration
Turabo University
Course and Certification - Medical Billing and Medical Office Administration
Huertas Junior College
Credits - Respiratory Care, Chemistry, Biology, Pharmacology
EDIC Medical Institute
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