Omar Soto Ortiz
Cayey
Summary
I am a highly responsible and dedicated individual, with extensive experience in customer service spanning various environments and situations. I have the ability to take initiative to address challenges and find effective solutions proactively. Additionally, I have solid knowledge in computer usage and technology, enabling me to quickly adapt to new tools and systems. As a bilingual in Spanish and English, I can communicate fluently in both languages, facilitating interaction with a variety of customers and colleagues. My creative nature drives me to find innovative approaches to problem-solving and process improvement. I am recognized for my punctuality and commitment to established deadlines. I am always open and enthusiastic about learning new things, seeking opportunities to expand my skills and knowledge, and thus continue to grow both personally and professionally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
UBER
DRIVER
05.2022 - Current
- My work experience includes serving as a driver, safely and punctually transporting people to their destinations, providing friendly and professional service at all times. Additionally, I have had the opportunity to work as a food delivery driver, ensuring that orders reach customers in optimal condition and within the established timeframe. In both roles, I have developed effective communication skills, customer orientation, and attention to detail, ensuring a satisfactory experience for those who rely on me for their transportation and deliveries.
DISPENSE (MEDICAL CANNABIS DISPENSARY)
MANAGER
GURABO
09.2020 - 07.2023
- My work experience encompasses a wide range of responsibilities, including exceptional customer service, comprehensive knowledge in using BioTrack to perform transfers of received products such as manifests and invoices. Additionally, I have experience in managing orders for products and flowers, as well as creating schedules for staff. I have served as the lead for advertising on platforms such as Instagram, where I have created and managed offers to attract customers. I have a complete mastery of WeedMaps and have been responsible for comprehensive inventory management, including stock control and management of flower stocks. I have also been responsible for completing information and archiving patient documents, ensuring a complete and accurate record of relevant information.
- $12 per hour / 40 hours per week
LA CUEVA DEL MAR
BUSSER
CAGUAS
06.2019 - 03.2020
- I specialize in providing exceptional customer service in a restaurant environment, making sure that each customer receives a memorable and satisfying experience from the moment they enter until they leave the establishment. I am committed to meeting your needs, answering questions, resolving your concerns and ensuring that you enjoy excellent food and impeccable service at all times.
- I am responsible for performing cleaning tasks to keep the restaurant spotless, refilling beverages to ensure that customers always have what they need, assisting the waitstaff with various tasks to ensure efficient and satisfactory service for diners, and receiving inventory and organizing it according to expiration dates.
- $7.25 per hour / 30 hours per week
SECURITY GUARD
ROYALE SECURITY
CAYEY
07.2018 - 01.2019
- I had experience as a security guard in a private residential complex, where my main responsibility was to control access for authorized individuals, ensuring the safety and well-being of residents. Additionally, I conducted preventive patrols every 4 hours to ensure the integrity of the facilities and was in charge of monitoring security cameras to detect and prevent any suspicious activity. During my time in this position, I developed skills in proactive surveillance and quick response to maintain a safe and secure environment.
- $7.25 per hour / 32 hours per week
BROTHER'S POLLO
CAYEY
PUERTO RICO
05.2018 - 07.2018
- I worked at a chicken business where I chopped and served chicken, performed cleaning duties to maintain a sanitary work environment, and operated the cash register, processing payments to ensure a seamless experience for our customers. My commitment was to ensure both the quality of our products and the satisfaction of our visitors, providing comprehensive and efficient service in all my responsibilities.
- $6.25 per hour / 30 hours per week
Education
HIGH SCHOOL DIPLOMA -
Miguel Melendez Muñoz
BACHELOR'S DEGREE IN GENERAL COMMUNICATIONS -
University Ana G Mendez
Skills
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Excellent Communication
- Computer Skills
- Organization and Time Management
- Critical Thinking
- Customer Service
- Friendly, Positive Attitude
Certification
- Medical Cannabis Occupational License (Manager)
- Certification of Good Agricultural Practices in Medicinal Cannabis
- Certification of Dispensary Technician
- Certification of Franchise Authorization of Driver of Transportation Network Company
- Certification of Vehicle Authorization of Driver of Transportation Network Company
- Valid driver's license
Personal Information
Date of Birth: 05/27/97
US Citizen
Driver License: 6664910
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
UBER
DRIVER
05.2022 - Current
DISPENSE (MEDICAL CANNABIS DISPENSARY)
MANAGER
09.2020 - 07.2023
LA CUEVA DEL MAR
BUSSER
06.2019 - 03.2020
SECURITY GUARD
ROYALE SECURITY
07.2018 - 01.2019
BROTHER'S POLLO
CAYEY
05.2018 - 07.2018
HIGH SCHOOL DIPLOMA -
Miguel Melendez Muñoz
BACHELOR'S DEGREE IN GENERAL COMMUNICATIONS -
University Ana G Mendez