Omayra Neris Cruz
San Lorenzo
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
. Retail & Customer Servic
Walmart Corp.
Uniondale, NY
09.2019 - 11.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
RN, Medical-Surgical
AP Family Care
Caguas PR
08.2016 - 04.2018
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Organized and managed care of patients undergoing various therapies and procedures.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Managed over 50 Calls per day
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Audited charts and reviewed clinical documents to verify accuracy.
- Make sure all patient optimum standard of HEDIS by law.
- Administered medications via oral, IV, and intramuscular injections and monitored responses
Student in Nursing Ciences BSN & Masters
NUC University College
Caguas PR
03.2013 - 12.2017
- Worked alongside experienced nursing professionals to learn new procedures.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patient health status to detect changes and unusual patterns and report to medical staff.
- Reviewed charts, doctor notes and test results to gather information on patients, more then 10% daily
- Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
- Advocated for and strived to protect health, safety, and rights of patient.
- Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.
- Cleaned and treated wounds to avoid infection and provide protection.
- Maintained personal growth and development through ongoing process of formal and informal education.
- Participated in nursing care plan meetings and interdisciplinary team meetings to discuss ways of improving quality of care for patients.
- Observed patient care outcomes to facilitate ongoing quality care.
- Instructed patients and family members on proper home care techniques to promote healing and recovery.
- Administered CPR to patients to promptly respond to emergency cases and required medical attention.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Recorded details regarding therapies to keep patient charts updated.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Collaborated with other health care professionals to establish optimal patient care.
RN Case Manager
Complex Care Solution
San Juan,PR
06.2015 - 06.2016
- Educated patients and caregivers on healthcare protocols and processes.
- Managed support services and fostered communication among social workers, therapists, hospital staff.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Developed educational referral program to maintain long-term patient wellness.
- Evaluated patient histories, complaints, and current symptoms.
- Educated patient about managed sign and symptoms COPD,DM,CHF and ASTHMA
RN
Oficina Médica, Dr. Ramsis Olazagasti Ledee
Caguas PR
10.2010 - 02.2015
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options..
- Organized and managed care of patients undergoing various therapies and procedures.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Audited charts and reviewed clinical documents to verify accuracy.
Education
Master of Science - Nursing Education
National University College
Caguas PR2017
Bachelor of Science - Nursing Science
National University College
Caguas PR11.2015
Associate of Science - Science Nursing
Huertas Junior Collage
Caguas PR04.2010
Skills
- Research
- Teamwork and Collaboration
- Cash register Operation
- Microsoft Office
- Organizational Skills
- Relationship Building
- Conflict Resolution
- Attention to Detail
- Problem Resolution
- Excellent Communication
- Multitasking
- Customer service-focused
- Customer service skills
Certification
- Licensed RN Generalists & Especilist/ Rol Educator
- ACLS
- BSL
- Covid 19- Vaccine
- CPEPR
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
. Retail & Customer Servic
Walmart Corp.
09.2019 - 11.2022
RN, Medical-Surgical
AP Family Care
08.2016 - 04.2018
RN Case Manager
Complex Care Solution
06.2015 - 06.2016
Student in Nursing Ciences BSN & Masters
NUC University College
03.2013 - 12.2017
RN
Oficina Médica, Dr. Ramsis Olazagasti Ledee
10.2010 - 02.2015
Master of Science - Nursing Education
National University College
Bachelor of Science - Nursing Science
National University College
Associate of Science - Science Nursing
Huertas Junior Collage