Omayra Quintana Aquino
Cayey
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Operations Manager
JR Landscape & Facility Management LLC.
08.2010 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using Quickbooks.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
Secretary
Precision Hearing Center
04.2005 - 05.2010
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Assisted with medical coding and billing tasks.
Education
Office Administration
Universidad Ana G. Mendez
Aguadilla PRSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
JR Landscape & Facility Management LLC.
08.2010 - Current
Secretary
Precision Hearing Center
04.2005 - 05.2010
Office Administration
Universidad Ana G. Mendez
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