Onan J. Burgos Sanchez
Bayamón
Summary
Dynamic leader with proven expertise in staff management and customer service honed at Starbucks. Excelled in training and mentoring teams to enhance productivity and customer satisfaction. Skilled in decision-making, adept at resolving conflicts, and driving operational improvements. Achieved notable increases in team efficiency and customer satisfaction, showcasing a goal-oriented approach and strong problem-solving capabilities.
Overview
6
6
years of professional experience
Work History
Supervisor
Starbucks
12.2018 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
Dr. Agustin Sthal
Bayamón, Puerto Rico05-2015
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
Timeline
Supervisor
Starbucks
12.2018 - Current
High School Diploma -
Dr. Agustin Sthal
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