ONLINE REPUTATION
Guaynabo,IL
Summary
Adept at strategic solution development and client support, I significantly enhanced operational efficiency and customer satisfaction at CarribeanLiving. My leadership in cross-functional team management and strategic decision-making led to surpassing financial targets through cost-saving measures, achieving a high-quality service standard.
Overview
31
31
years of professional experience
Work History
Manager of Operations
CarribeanLiving
02.2025 - Current
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Managed cross-functional teams for successful project completion and timely delivery.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Manager
Testing Test Facilities
01.1997 - 12.2027
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Bachelor of Science - Business
UOP
OrlandoSkills
- Client Support
- Strategic Solution Development
- Deadline-Oriented Planning
- Strategic Decision-Making
Timeline
Manager of Operations
CarribeanLiving
02.2025 - Current
Manager
Testing Test Facilities
01.1997 - 12.2027
Bachelor of Science - Business
UOP
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