Summary
Overview
Work History
Education
Skills
Timeline
Generic

Orpha Castro

Housekeeping / Retails
Vega Baja,Puerto Rico

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

32
32
years of professional experience

Work History

Housekeeping Supervisor

Baymont Inn & Suit Hotel
06.2019 - 04.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.

Housekeeping Supervisor

Kindred Hospital Bay Area
02.2014 - 03.2019
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Increased employee performance through effective supervision and training.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

Retail Sales Associate

K Mart
02.1990 - 06.1992
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

High School Diploma -

Lino Padron Rivera
Vega Baja, Puerto Rico
05-1982

Skills

  • Customer engagement
  • Task assignment
  • Quality improvements
  • Workload prioritization
  • Customer service-focused

Timeline

Housekeeping Supervisor

Baymont Inn & Suit Hotel
06.2019 - 04.2022

Housekeeping Supervisor

Kindred Hospital Bay Area
02.2014 - 03.2019

Retail Sales Associate

K Mart
02.1990 - 06.1992

High School Diploma -

Lino Padron Rivera

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Orpha CastroHousekeeping / Retails