Orvin D. Acevedo Jiménez
Guaynabo
Summary
Results-driven Key Account Representative with a proven track record of efficient task completion. Proficient in client relationship management, strategic planning, and effective communication. Strong problem-solving and time management skills to consistently deliver outstanding results in key account management while fostering long-term business relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Key Account Representative
LUMA Energy
09.2022 - Current
- - Manage key accounts, including industrial, municipal, government, and critical clients, ensuring service commitments are met and fostering long-term relationships
- - Facilitate proposals, commercial agreements, and maintenance terms, ensuring alignment with corporate policies, tariff conditions, and regulatory frameworks
- - Conduct meetings with high-level clients, including major associations and government agencies in Puerto Rico, to promote services, align on expectations, and proactively address needs
- - Lead cross-functional teams to resolve service challenges related to new installations, ensuring coordination between construction, operations, and maintenance
- - Provide expertise on tariffs, contracts, and regulatory compliance; manage complex commercial applications and resolve customer issues
- - Assist with business plans, budgets, forecasts, and tariff applications to enhance operational efficiency
- - Develop and maintain professional relationships with internal teams, suppliers, contractors, and clients, focusing on negotiation and customer satisfaction
- - Participate in storm restoration efforts and emergency response drills to ensure rapid service recovery
- - Utilize Microsoft Office tools for reporting, project management, and data analysis while ensuring compliance with all policies and procedures
Customer Care Representative (Irregularities)
LUMA Energy
Santurce
06.2021 - 09.2022
- - Managed irregularities processes, billing inquiries, and customer service issues
- - Processed adjustments and structured payment plans to support client needs
- - Utilized CCB & CUCOH systems for billing management and reporting
Real Estate Agent
AJ Realty
Guaynabo
12.2019 - 09.2022
- - Managed the sale and rental of properties, ensuring customer satisfaction through financing orientation and closing support.
Bank Representative
Banco Popular de Puerto Rico
Rio Piedras
04.2019 - 03.2020
- - Provided customer service and performed general banking transactions efficiently.
Bilingual Research Interviewer
Nielsen TV Ratings
Oldsmar
04.2014 - 05.2015
- - Conducted phone interviews and collected data for research markets, persuading respondents to participate in surveys.
Education
Master of Business Administration - Accounting
Interamerican University
San Juan, PR06.2024
Bachelor of Arts in Business Administration -
Interamerican University
San Juan, PR06.2018
Skills
- Bilingual Proficiency in English and Spanish
- Effective Problem Resolution
- Advanced Microsoft Excel and Word Skills
- Customer Service Excellence
- Strong Decision-Making Skills
- Document Management
- Department collaboration
- Account Management
- Customer Relationship Management
Certification
- Power BI
- Intermediate Excel
References
References available upon request.
Timeline
Key Account Representative
LUMA Energy
09.2022 - Current
Customer Care Representative (Irregularities)
LUMA Energy
06.2021 - 09.2022
Real Estate Agent
AJ Realty
12.2019 - 09.2022
Bank Representative
Banco Popular de Puerto Rico
04.2019 - 03.2020
Bilingual Research Interviewer
Nielsen TV Ratings
04.2014 - 05.2015
- Power BI
- Intermediate Excel
Master of Business Administration - Accounting
Interamerican University
Bachelor of Arts in Business Administration -
Interamerican University
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