MADELINE SANTIAGO FIGUEROA
San Juan
Summary
Highly accomplished professional with20 + years of demonstrated achievements in customer and promotional service for the Puerto Rico Tourism Company. Superior strategic planner known for directing highly effective teams to consistently achieve business goals aimed at ensuring exceptional productivity and full regulatory compliance. Creative problem solver, big-picture thinker, team leader and communicator with a proven ability to develop cutting-edge processes which fuel quality and efficiency while substantially heightening performance levels. Fluent in the languages of English, Spanish, French and Portuguese. Masters Degree in Business Administration with a Major in Security Management and Protection.
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
32
32
years of professional experience
Work History
Interagency Coordinator for Emergencies and Disasters
PUERTO RICO TOURISM COMPANY
01.2002 - Current
- Delivered comprehensive oversight management on emergency, disaster and security plans and programs for the agency such as Hurricanes, Earthquakes, Tsunamis and Fires
- Directed activities of talented emergency response team (CERT) members for the PRTC
- Represented the PRTC Executive Director during state emergencies
- Crafted cutting-edge strategies to ensure ongoing regulatory compliance for the PR Tourism's first Emergency Response Team
- Developed risk management, loss prevention and security programs, including emergency drill of all sorts
Promotional Service Agent
PUERTO RICO TOURISM COMPANY
01.1993 - 01.2002
- Skillfully organize, direct and manage promotional events, attend visitors and provide orientation, act as a tourist guide, provide on-site supervision on public relations and customer service
- Collaborate with Human Resources Department on project management and training requirements
- Help develop and establish effective plans as well as policies practices and/or protocol guidelines
Education
Master of Business Administration - Security Management and Protection
Central University of Bayamon
Bayamon, Puerto RicoBachelor of Business Administration - Tourism
The Sacred Heart University of Puerto Rico
San Juan, Puerto RicoAssociate of Emergency and Disaster Management - undefined
National College of Business & Technology
Bayamon, Puerto RicoAssociate of Business Transportation - undefined
The Sacred Heart University of Puerto Rico
San Juan, Puerto RicoSkills
- Technical Analysis
- Team Leadership
- Mentoring & Training
- Regulatory Compliance
- Human Resources Strategies
- Problem Solving
- Staff Development
- Risk Management
- Loss Prevention
- Security Programs
- Client Relations & Services
- Multitasking and organization
- Customer service
- Decision-making
- Work Planning and Prioritization
LNGG
Fluent in four languages; Spanish, English, French and Portuguese.
Knowledge in sign language and MS computer based software programs.
Affiliations
- Volunteer member of Community Emergency Response Team / Citizen Corps.
- FBI San Juan Citizens Academy2010
Training
Health, Safety, Loss Prevention, Risk Management, Security, Human Resources, Tourism
Timeline
Interagency Coordinator for Emergencies and Disasters
PUERTO RICO TOURISM COMPANY
01.2002 - Current
Promotional Service Agent
PUERTO RICO TOURISM COMPANY
01.1993 - 01.2002
Bachelor of Business Administration - Tourism
The Sacred Heart University of Puerto Rico
Associate of Emergency and Disaster Management - undefined
National College of Business & Technology
Associate of Business Transportation - undefined
The Sacred Heart University of Puerto Rico
Master of Business Administration - Security Management and Protection
Central University of Bayamon
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