Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
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Osiris Gonzalez

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

PCI Compliance Officer

Claro PR
San Juan, PR
08.2024 - Current
  • Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
  • Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.

Event Specialist

Tix Dot By
San Juan, PR
06.2023 - 05.2024
  • Interfaced with clients to understand event objectives.
  • Managed event logistics and operations.
  • Elevated guest satisfaction by addressing concerns promptly and professionally during events.

Ad Intel Manager

Nielsen
12.2017 - 01.2023


  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used coordination and planning skills to achieve results according to schedule.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Ad Intel Master Data Controller

Nielsen
10.2012 - 12.2017
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used coordination and planning skills to achieve results according to schedule.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Participated in team-building activities to enhance working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Improved operations through consistent hard work and dedication.
  • Resolved problems, improved operations and provided exceptional service.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Data Entry and Quality Control

Nielsen
11.2011 - 10.2012
  • Completed data entry tasks with accuracy and efficiency.
  • Located and corrected data entry errors and reported to management.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Identified data entry errors and reported to necessary departments.
  • Reduced data errors by managing multi-step QA process.
  • Scrubbed data for errors and made corrections to maintain clean records.
  • Supported multiple departments with special projects.
  • Executed data verification to detect errors.
  • Monitored database updates and verified for correctness.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Verified data files prior to entry to maintain high data accuracy.
  • Gathered data from multiple sources and programs.
  • Enhanced product quality by implementing rigorous testing procedures and protocols.
  • Boosted customer satisfaction with thorough inspection of products before shipment.

Document Digitalization Specialist

Iron Mountain
05.2011 - 10.2011
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Used coordination and planning skills to achieve results according to schedule.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Music Teacher

Canovanas Music Academy
11.2008 - 05.2011
  • Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords.
  • Mentored struggling students with individualized approach to enhance learning.
  • Planned and executed targeted lesson plans to instruct on music theory, music history and performance etiquette.
  • Advised parents of student progress by communicating student's achievements and developing methods for improvement.

Collaterals Data Entry

RG Mortgage
02.2007 - 11.2007
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional service.
  • Exceeded goals through effective task prioritization and great work ethic.

Music Teacher

Allegro Music College
03.2003 - 05.2007
  • Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords.
  • Mentored struggling students with individualized approach to enhance learning.
  • Planned and executed targeted lesson plans to instruct on music theory, music history and performance etiquette.
  • Advised parents of student progress by communicating student's achievements and developing methods for improvement.
  • Organized shows and recitals and booking musicians for classroom demonstrations.
  • Coordinated with departmental employees to maintain continuity of music lesson objectives, planning and execution.

Help Desk Support Specialist

Me Salvé
09.2000 - 01.2005
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Oversaw installations of new technology and new personnel training.
  • Provided support for network infrastructure and baseline configurations.
  • Provided end-user system and equipment training.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Responded to inquiries by phone, email and walk-up requests.

Education

MBA - Business Administration And Management

University of Phoenix
Guaynabo, PR

Bachelor of Science - Business Administration

University of Phoenix
Guaynabo, PR

BBA - Education

Conservatorio De Música De Puerto Rico
San Juan, PR

Skills

  • Manager Support
  • Workgroup Manager
  • Migration Manager
  • Mind Manager
  • Manager Coaching and Training
  • New Database Manager (NDBM)
  • Dashboard Manager Module
  • System Manager (PR
  • Hiring Manager Collaboration
  • Project Manager Supervision
  • Collaborative Manager
  • SQL Manager

Languages

Spanish
Native language
English
Proficient
C2

Certification

  • Certified Data Analytics, Correlation One - March 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

PCI Compliance Officer

Claro PR
08.2024 - Current

Event Specialist

Tix Dot By
06.2023 - 05.2024

Ad Intel Manager

Nielsen
12.2017 - 01.2023

Ad Intel Master Data Controller

Nielsen
10.2012 - 12.2017

Data Entry and Quality Control

Nielsen
11.2011 - 10.2012

Document Digitalization Specialist

Iron Mountain
05.2011 - 10.2011

Music Teacher

Canovanas Music Academy
11.2008 - 05.2011

Collaterals Data Entry

RG Mortgage
02.2007 - 11.2007

Music Teacher

Allegro Music College
03.2003 - 05.2007

Help Desk Support Specialist

Me Salvé
09.2000 - 01.2005

MBA - Business Administration And Management

University of Phoenix

Bachelor of Science - Business Administration

University of Phoenix

BBA - Education

Conservatorio De Música De Puerto Rico

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Osiris Gonzalez