Pablo A. Cruz Caballer
Caguas
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Accommodating Inventory Auditor recognized for accuracy in inventory auditing process at various store locations. Works flexible schedule and frequently travel. Dedicated to ensuring customer satisfaction through accuracy and efficiency. many years of experience performing physical inventory count for retail customers.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Inventory Auditor
Wis International
San Juan
03.2023 - Current
- Conducted thorough inventory audits to ensure stock accuracy and compliance.
- Collaborated with team members to maintain efficient inventory processes.
- Utilized handheld scanning devices for precise data collection during audits.
- Identified discrepancies in inventory records and reported findings promptly.
- Reviewed audit reports and recommended improvements based on findings.
- Communicated effectively with clients regarding audit results and inventory issues.
- Verified inventory records against actual stock on hand, reconciling discrepancies in a timely manner.
- Conducted physical inventories of products and materials, ensuring accuracy and completeness of the count.
- Investigated variances between physical count results and established standards for accuracy of data entry.
Store Associate
Forever 21
07.2022 - 07.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Informed customers of current store promotions to encourage additional sales purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supported loss prevention goals by monitoring shopper behavior.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Tracked down hard-to-find merchandise at diverse locations.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
Delivery Driver
Lunchera PR
06.2022 - 01.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Fostered positive working relationships with regular customers.
Packing Handler
Pan Borikén
01.2020 - 12.2021
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
Education
Certificate of Technical Studies - Veterinarian Assisting
Homeschooling
Caguas PR 08.2021 - 08.2022
Skills
- Team Collaboration
- Managing Cash Register
- Customer Assistance
- Credit Card Applications
- Cleaning and Store Maintenance
- Company Safety Policies
- Customer Traffic Management
- Stocking and Replenishing
- Speech Clarity
- Positive Customer Engagement
- Building Customer Loyalty
- Flexible Hours
- Monitor Security
- Merchandise Recommendations
- Critical Thinking
- Register Opening and Closing
- Safety and Cleanliness Standards
- Organization
- Responsible and Punctual
- Teamwork and Collaboration
- Inventory control
- Data analysis
- Compliance auditing
- Discrepancy resolution
- Quality assurance
- Effective communication
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Auditing techniques
- Special audit assignments
- Inventory auditing background
- Inventory auditing experience
- Accuracy and precision
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Languages
- Spanish
- English
Languages
Spanish
First Language
English
Advanced
C1
Timeline
Inventory Auditor
Wis International
03.2023 - Current
Store Associate
Forever 21
07.2022 - 07.2023
Delivery Driver
Lunchera PR
06.2022 - 01.2023
Certificate of Technical Studies - Veterinarian Assisting
Homeschooling
08.2021 - 08.2022
Packing Handler
Pan Borikén
01.2020 - 12.2021