Pamela Czyziw
Lucito - CB
Summary
Associate Software Engineer at an Australian Fintech with excellent analytical skills and a result-oriented attitude. My previous experience includes the role of Senior Operations Analyst, where I led process improvements and team management. Over more than ten years, I focused on customer service and event management, demonstrating solid skills in both fields.
Overview
18
18
years of professional experience
Work History
Associate Software Engineer
Stake - Australia
04.2023 - Current
- Frontend and Backend Development using HTML, CSS, JavaScript, Typescript, Angular, Java, and Go.
- Database queries.
- Code reviews.
- Version control using Git and GitHub.
- Use of Data Warehouse for data analysis.
- Technical support for other teams in technology or operations.
- Prepared reports and presentations to support decision-making.
- Investigation to identify and implement system improvements.
Senior Operations Analyst
Stake - Australia
11.2021 - 04.2023
- Management of the portfolio transfer department, including responsibilities with ACATS, DTC, DRS, and DWAC.
- Direct contact with the broker partner in the United States for portfolio transfer processes.
- Review and improvement of processes for greater operational efficiency.
- Preparation and presentation of reports to management in Australia, providing strategic information.
- Team training on company processes and investment-related skills.
- Responsible for reconciliation, ensuring accuracy in financial transactions.
- KYC/AML
- Reconciliation - Responsible for sending a document with all daily withdrawals, free stocks, and internal transfers.
Customer Success Analyst
Stake - Australia
03.2021 - 11.2021
- Support to investors from Australia, New Zealand, the United Kingdom, and Brazil, providing effective solutions.
- Management of the portfolio transfer sector, ensuring a smooth customer experience.
- Relationship with our broker partner for the execution of operational portfolio transfer processes.
- Participation in weekly meetings in English with partners and international offices.
- Active contribution to process improvements and preparation of technical documentation.
- Writing articles for the company blog to share knowledge with the community.
Bilingual Customer Service Analyst
Atento Brasil
11.2020 - 03.2021
- Technical support to Disney Plus customers, ensuring a positive user experience.
- Resolution of various issues related to user accounts, in English.
- Detailed report writing in English on each consumer interaction.
- Voice and chat support for customers from the United States, Canada, New Zealand, Australia, and the United Kingdom.
Event Manager
Brasvan Viagens E Turismo
03.2007 - 08.2019
- Development, organization, and planning of events, including major events like III ParaPan, World Youth Day, 2014 FIFA World Cup, and 2016 Olympics.
- Hiring, training, and team management, ensuring high-quality service.
- Budgeting and customer assistance, providing personalized solutions.
- City tours, transfers, and travel itinerary organization for a memorable experience.
- Modernization of tools and support to the IT sector for greater operational efficiency.
Office Manager
THE COCA-COLA COMPANY
06.2018 - 07.2018
- Responsible for the operation of the office in Saint Petersburg during the 2018 FIFA World Cup.
- Assistance to all event departments, including purchasing, printing, and information preparation.
- Coordination of the Hospitality Desk to enhance the guest experience.
- IT team assistance when necessary.
- Responsible for feeding the system with guest information and assisting in transportation logistics.
Education
Graduate Certificate - Software Engineering
FullCycle
São Paulo, Sao Paulo, Brazil04-2025
Associate of Science - Information Technology
Centro Universitario ENIAC
Guarulhos, Sao Paulo, Brazil12-2023
Skills
- HTML/ CSS/ JavaScript/ Typescript/ Angular/ RxJS
- Python
- SQL
- Git/ GitHub
- Java/ Spring/ Go
- API REST
- Data Warehouse
- Datadog
- Software documentation
- Adaptability and learning
- Software development tools: JIRA, confluence
Additional Information
Volunteer Experience
Reprograma – Inclusion of Women in Technology
Sep 2024
- Participated in a program focused on promoting the inclusion of women in vulnerable situations in the technology sector.
- Conducted mock interviews to prepare participants for the job market, providing constructive feedback and guidance to enhance their skills and confidence.
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
Italian
Intermediate (B1)
German
Intermediate (B1)
Russian
Intermediate (B1)
Timeline
Associate Software Engineer
Stake - Australia
04.2023 - Current
Senior Operations Analyst
Stake - Australia
11.2021 - 04.2023
Customer Success Analyst
Stake - Australia
03.2021 - 11.2021
Bilingual Customer Service Analyst
Atento Brasil
11.2020 - 03.2021
Office Manager
THE COCA-COLA COMPANY
06.2018 - 07.2018
Event Manager
Brasvan Viagens E Turismo
03.2007 - 08.2019
Graduate Certificate - Software Engineering
FullCycle
Associate of Science - Information Technology
Centro Universitario ENIAC
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