Customer Service Professional Transitioning into Sales
Open To Work
Pamela Toribio
Seaworld
Lajas
Work Preference
Desired Job Title
Sales AssociateSalespersonSales Agent
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
Remote
4
years of professional experience
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve objectives and maintain positive store environment.
Work History
AMBASSADOR (seasonal Summer)
3 Months- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Enhanced company image by delivering outstanding customer interactions and ensuring high satisfaction.
- Maintained cleanliness and organization in service areas through effective teamwork.
- Prepared and served food items according to health and safety standards.
- Operated kitchen equipment efficiently, ensuring proper use and maintenance.
MANAGER
4 Years 1 Month- Streamlined inventory tracking processes, ensuring accurate stock levels and timely replenishment.
- Facilitated staff training and mentorship programs to promote a culture of teamwork and continuous professional growth within the club.
- Arranged products strategically on display to maximize sales opportunities and improve workflow.
- Initiated bartending role at age 21, focusing on developing strong customer service skills.
- Conducted regular cleaning and organization of bar, contributing to a welcoming atmosphere and enhancing customer satisfaction.
COACHING STAFF MEMBER
6 Months- Identified and motivated individuals to participate in coaching and self-development workshops, fostering personal growth.
- Cultivated strong client relationships to ensure ongoing communication about progress and expectations.
- Empowered young adults by offering mentorship and life coaching to enhance their personal and professional skills.
- Conducted training sessions to enhance emotional intelligence and personal growth skills.
- Exemplified key principles and methodologies, driving successful coaching outcomes.
- Collaborated with team members to refine coaching methodologies for improved outcomes.
- Monitored client progress through regular assessments, ensuring tailored coaching strategies.
- Analyzed participant data to identify trends and adjust coaching approaches accordingly.
- Led a community service project with my team to design and build a playground, enhancing recreational facilities for children at an orphanage.
Education
Bachelor of Science (B.S.) - Software Engineering
COMPLETED COURSEWORK TOWARDS
Skills
Customer service excellence
Relationship building
Product promotion
Communication skills
Works under pressure
Problem-solving skills
Task management
Team leadership
Recruitment
Proficient in technology
Inventory management
Motivational skills
ADDITIONAL INFORMATION
References will be provided upon request.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
AMBASSADOR (seasonal Summer)
Seaworld
05.2022 - 08.2022Read More
COACHING STAFF MEMBER
Impacto Vital
01.2019 - 07.2019Read More
MANAGER
Lajas Civic Club
02.2018 - 03.2022Read More
University of Puerto Rico
Bachelor of Science (B.S.) from Software Engineering
Read More