Summary
Overview
Work History
Education
Skills
Timeline
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Paola Cordero Aponte

San Juan

Summary

Dependable waitress with a proven track record of delivering fast and high-quality customer service in restaurant settings. Adaptable to various situations and skilled in collaborating with team members to ensure smooth operations. Proficient in personnel development, resolving customer issues, and fostering positive relationships with waitstaff and management. Proven ability in high-pressure environments, demonstrated during my tenure at Coffee Coffee, where I enhanced customer satisfaction and maintained exceptional cleanliness. Skilled in multitasking and allergy awareness, I effectively managed multiple tables and ensured safe dining experiences, leading to positive feedback and repeat business.

Overview

3
3
years of professional experience

Work History

Waitress Trainee

Resturant
03.2024 - Current
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Inspected dishes and utensils for cleanliness.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Cashier

Coffee Coffee
03.2022 - 07.2023
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
  • Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
  • Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
  • Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.

Education

High School Diploma -

Instituto Desarrollo Del Niño
Carolina, Puerto Rico
05-2022

Skills

  • Cleanliness
  • Table Setting
  • Order Taking
  • Handling Complaints
  • Memory retention
  • Food presentation
  • Allergy awareness

Timeline

Waitress Trainee

Resturant
03.2024 - Current

Cashier

Coffee Coffee
03.2022 - 07.2023

High School Diploma -

Instituto Desarrollo Del Niño

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Paola Cordero Aponte