Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Cruz Caquias

Penuelas

Summary


Offering strong analytical and communication abilities, eager to learn and grow in technical support environment. Brings solid understanding of problem-solving techniques and customer service principles.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Jorge Matos Figueroa MD
01.2025 - Current
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
  • Welcomed patients and alerted staff to arrivals of scheduled appointments.
  • Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated 20 patient daily scheduling, check-in, check-out and payments for billing.

Payroll Manager

Mechanical One
01.2024 - 01.2025
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Calculated deductions and processed payroll for employees.
  • Reviewed time records for 300 employees to verify accuracy of information.
  • Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.

Front Desk Receptionist

Vikram Mehta MD
05.2022 - 01.2024
  • Process incoming and out going mail, packages and deliveries
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed 30-40 high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Customer Service Representative

IKEA Group
01.2020 - 05.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Education

Master's - UX Design

Maryland Institute College of Art

Bachelor's - Business Administration

University of Central Florida

Skills

  • ADP & Paylocity
  • Quickbooks
  • Strategic planning
  • Communication
  • Detail-oriented
  • Excel (KPI, payroll reporting)
  • Customer service

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Medical Receptionist

Jorge Matos Figueroa MD
01.2025 - Current

Payroll Manager

Mechanical One
01.2024 - 01.2025

Front Desk Receptionist

Vikram Mehta MD
05.2022 - 01.2024

Customer Service Representative

IKEA Group
01.2020 - 05.2022

Bachelor's - Business Administration

University of Central Florida

Master's - UX Design

Maryland Institute College of Art

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Paola Cruz Caquias