Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francheska Castro

Humacao

Summary

Expertly assist with office operations by gathering information, scheduling and answering patients and clients' concerns. Cheerful during each patient/client interaction to improve satisfaction ratings and patient/client retention. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Chiropractor Assistant

Lake Nona Family Chiropractic
05.2018 - 08.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating spine exercise equipment.
  • Taught patients about services, procedures, and care plan instructions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Store Manager

Cricket
02.2015 - 05.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

Bachelor of Arts - Social Work

University of Puerto Rico
Humacao, PR
05.2014

Skills

  • Patient and Caregiver Education
  • Active Listening
  • Effective Listening and Communication
  • Explaining Procedures to Patients
  • Customer Satisfaction
  • Critical Thinking
  • Complex Problem-Solving
  • Store Policies and Procedures
  • Payment Processing
  • Sales Records Management
  • Telephone Answering

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Chiropractor Assistant

Lake Nona Family Chiropractic
05.2018 - 08.2022

Store Manager

Cricket
02.2015 - 05.2018

Bachelor of Arts - Social Work

University of Puerto Rico

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Francheska Castro