Paola Guzmán
Bayamon
Summary
Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills enable effective multitasking and operational improvements. Proven ability to enhance customer experience through process optimization.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bliss Boutique
San Juan
11.2024 - Current
- Answered incoming telephone calls to provide store, product, and service information, achieving customer satisfaction.
- Received and displayed product shipments on store retail shelves upon delivery.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sales Associate
Aurora Boutique
San Juan
02.2023 - 11.2024
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Helped customers find specific products, answered questions, and offered product advice.
- Fostered and managed relationships with peers and upper management to support team success.
Seasonal Sales
Journey's
Bayamon
11.2022 - 02.2023
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Food Service Worker
Mr. Pretzel
San Juan
03.2021 - 10.2022
- Operated cash register to process cash, check, and credit card transactions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Certificate of Technical Studies - Hair Stylist
World Training Academy
Bayamon05-2025
High School Diploma -
Home School
05-2020
Some College (No Degree) - Radiology Tech
Ana G Mendez
CarolinaSkills
- Customer service
- Problem solving
- Effective communication
- Attention to detail
- Guest relations
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Sales Associate
Bliss Boutique
11.2024 - Current
Sales Associate
Aurora Boutique
02.2023 - 11.2024
Seasonal Sales
Journey's
11.2022 - 02.2023
Food Service Worker
Mr. Pretzel
03.2021 - 10.2022
Certificate of Technical Studies - Hair Stylist
World Training Academy
High School Diploma -
Home School
Some College (No Degree) - Radiology Tech
Ana G Mendez
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