Summary
Overview
Work History
Education
Skills
Timeline
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Paola Medero Vega

Canovanas

Summary

Dynamic and results-driven professional with over seven years of experience in tourism, sales, and customer service. Proven track record of delivering exceptional services, optimizing team performance, and driving sales growth. I am committed to continuous learning and professional development. Seeking to further advance my journey in real estate, contribute to financial stability, and pursue my passion for this industry

Overview

10
10
years of professional experience

Work History

Real State Broker

Independent License to Operate (C-25220)
02.2024 - Current
  • Professionally facilitated successful negotiations between buyers and sellers, ensuring mutually beneficial agreements were reached promptly.
  • Excited to expand my knowledge and collaborate with ethical individuals to foster mutual growth.
  • Available for property rental, sales, investment, and Airbnb management, among other services.

Tour Desk Manager

S.A.L.Tours
04.2021 - Current
  • We are a specialized Tours & Concierge company located in high prestigious hotels, while I manage 2 of those properties such is Conquistador & Hyatt Coco Beach.
  • Our role is to ensure our guests can unwind and enjoy their stay while we seamlessly manage every detail of their experience, from excursions and dining arrangements to transportation, room decorations, and more.
  • As part of management, I train employees to enhance team agility through effective time management and performance optimization, with over six years of experience in hotel rules and policies. I oversee team schedules, address employee matters, manage logistics for tour operations, handle payroll, and more.

Car Rental

Target Rent A Car
01.2021 - Current
  • While as a sales representative I also worked with moving from dealers transits vehicles, trucks, suv, and golf cars rentals. Offering options and assistance to boost sales and services, oriented, providing vehicle insurance as well.
  • I was promoted to assistant manager very quickly and with a lot of grace I took the opportunity with enthusiasm for a professional and personal growth.

Front Desk Agent. Concierge & Tour Desk Agent

La Concha Renaissance Hotel
02.2017 - 04.2020
  • High level experience customer service. Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Register all Guest in the hotel. (check in and check out)
  • Operator assistant. Receive all calls to the Hotel from inside and outside of the property (operador)
  • After a year I was promoted to be a Tours and Concierge agent.
  • I schedule and create remarkable guest experiences. As creating activities during their stay in Puerto Rico, dinning, set up birthday surprises, anniversary, Bachelorette, proposals, dinner at the beach or any special request for VIP guest.


Front Desk Agent

Gran Melia Golf Resort
04.2014 - 10.2016

Education

Lic

License Real Estate Broker (C-25220)
PR
02.2024

certificate - Wedding and Event Coordinator

Sagrado Corazon
10.2020

Medicine, with Specialty in Orthodontist 

Universidad Del Este
Carolina,PR
05.2017

Skills

  • Customer Service
  • Leadership
  • Problem-solving
  • Bilingual
  • Organization skills
  • Team work
  • Emotional intelligence
  • Negotiation
  • Sales specialists
  • Creativity
  • Attention to detail
  • Responsibility
  • Design
  • Media Marketing
  • Effective communicator

Timeline

Real State Broker

Independent License to Operate (C-25220)
02.2024 - Current

Tour Desk Manager

S.A.L.Tours
04.2021 - Current

Car Rental

Target Rent A Car
01.2021 - Current

Front Desk Agent. Concierge & Tour Desk Agent

La Concha Renaissance Hotel
02.2017 - 04.2020

Front Desk Agent

Gran Melia Golf Resort
04.2014 - 10.2016

Lic

License Real Estate Broker (C-25220)

certificate - Wedding and Event Coordinator

Sagrado Corazon

Medicine, with Specialty in Orthodontist 

Universidad Del Este

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Paola Medero Vega