Paola Rivera Aponte

• Monitor patient records for accuracy to meet compliance with healthcare guidelines and facilitate information storage and retrieval.

• Provide support and guidance to patients and families to navigate healthcare systems always taking the opportunity to educate.

Constantly providing excellent patient experiences and care.

•Facilitate communication between patients, various departments, and staff, as well as help address client complaints through timely corrective actions and appropriate referrals.

•Extend support to my team, as well as my lead and supervisor, to provide live assistance and feedback on team members' performance and improvement.

• Verified insurance coverage to confirm patient coverage for necessary medical services.
• Gathered demographic and insurance information to register patients for medical appointments.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.

• Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
• Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
• Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
• Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.