Hailey Feliciano Ildefonso
Levittown
Summary
Bilingual and motivated professional with experience in hospitality, retail sales, and animal care. Known for strong communication, customer service, and the ability to thrive in high-pressure environments. Skilled in working independently and handling VIP clientele, animals, and busy customer-facing roles with professionalism and care.
Overview
4
4
years of professional experience
Work History
Dog Sitting Business Owner
Self-employed
Puerto Rico
01.2023 - 01.2025
- Built a client base of 10+ families for recurring pet care services
- Cared for dogs of various sizes, breeds, and temperaments
- Provided basic training, walking, feeding, and behavioral support
- Maintained communication with clients and ensured animal safety
- Managed scheduling and payments independently
VIP Specialist
Venue
Puerto Rico
06.2024 - 12.2024
- Provided service and personalized attention to VIP clients in a fast-paced nightlife setting
- Managed high-value tables and ensured client satisfaction through exceptional service
- Worked closely with team members to maintain a clean, safe, and welcoming environment
Perfume Sales Associate
Extractos
Puerto Rico
12.2021 - 07.2022
- Managed the kiosk independently, handling both opening and closing procedures
- Sold high-end perfumes and assisted customers with personalized fragrance selection
- Handled cash, restocking, and overall daily operations
Hostess & Waitress
El Refrán
Puerto Rico
08.2020 - 04.2021
- Greeted guests and managed the front-of-house flow with efficiency
- Took food and drink orders, delivered meals, and handled payment transactions
- Maintained a friendly and professional demeanor while managing busy dinner shifts
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Work Planning and Prioritization
- Relationship building
- Performance improvement
- Strategic Decision-making
- Issue resolution
Timeline
VIP Specialist
Venue
06.2024 - 12.2024
Dog Sitting Business Owner
Self-employed
01.2023 - 01.2025
Perfume Sales Associate
Extractos
12.2021 - 07.2022
Hostess & Waitress
El Refrán
08.2020 - 04.2021