Paola Torres Ronda
Ciales
Summary
Establish and consolidate myself in a company that give job stability where could apply experiences and
knowledge, and develop professionally for the good performance of the assigned functions.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Wendy's
07.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed opening and closing shift kitchen tasks.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Customer Service
- Assisted counter staff in packing ready orders and distributing to customers.
- Operated and sanitized kitchen and food preparation equipment.
- Made change and issued receipts or tickets to customers for each transaction.
- Performed cash, card and check transactions to complete customer purchases.
Student Librarian Assistant
University Ana G. Mendez
01.2022 - 05.2023
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
- Monitored library environments to maintain safe, hazard-free settings.
- Maintained secure environment by monitoring visitors at front desk.
- Collected and processed fines on overdue library materials.
University Assistant
University Ana G. Mendez
11.2022 - 12.2022
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associate of Arts - Fashion Design
Ana G. Mendez
Barceloneta, Puerto Rico06.2024
High School Diploma -
Fernando Callejo
Manati, Puerto Rico05.2021
Skills
- Customer Service
- Inbound and Outbound Calling
- Presenting Solutions
- Exceptional Communicator
Timeline
Customer Service Cashier
Wendy's
07.2023 - Current
University Assistant
University Ana G. Mendez
11.2022 - 12.2022
Student Librarian Assistant
University Ana G. Mendez
01.2022 - 05.2023
Associate of Arts - Fashion Design
Ana G. Mendez
High School Diploma -
Fernando Callejo