Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
PAOLA VELEZ

PAOLA VELEZ

Isabela,Puerto Rico

Summary

Results-oriented customer service professional with a proven track record of delivering exceptional service and achieving customer satisfaction. Skilled in effectively resolving conflicts and handling customer inquiries with empathy and understanding. Demonstrates strong communication skills and the ability to work collaboratively in a fast-paced environment. Proficient in utilizing problem-solving skills to ensure efficient task completion and team success.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Helpware
Caguas, PR
09.2024 - 04.2025
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered call lights promptly in order to meet patient needs in a timely manner.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Remote Customer Call Center Representative

Intelvox
Caguas, USA
01.2024 - 06.2024
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Met performance goals and call center metrics in fast-paced performance setting.
  • Used database system to record notes and call information.

Education

HIGH SCHOOL DIPLOMA -

Francisco Mendoza
Isabela, PUERTO RICO
01.2018

Skills

  • Customer Service
  • Interactive communication skills
  • Positive Company Representation
  • Verbal and written communication
  • Attention to detail
  • Resourcefulness
  • Adaptability and flexibility
  • Organizational skills
  • Time Management
  • Hospitality service expertise
  • Complex Problem-Solving
  • Crew Leadership
  • Multitasking abilities
  • Strategic planning
  • Written communication

Languages

Spanish
First Language
English
Advanced
C1

Timeline

Customer Service Representative

Helpware
09.2024 - 04.2025

Remote Customer Call Center Representative

Intelvox
01.2024 - 06.2024

HIGH SCHOOL DIPLOMA -

Francisco Mendoza
PAOLA VELEZ