Paola N. Alicea Escalera
Vega Alta
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
“Farmacias Caridad”
03.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Pharmacy Technician
“CVS Pharmacy’
09.2021 - 03.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Developed patient education materials on medication management, contributing to community health awareness.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Utilized pharmacy management software to process prescriptions efficiently.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Participated in community health events, representing pharmacy and providing valuable health information.
Pharmacy Technician
“Farmacias Savia”
08.2018 - 09.2021
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Resolved third-party billing, computer system and customer service issues.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
Floor Assistant
“Farmacia Del Pueblo”
12.2016 - 06.2018
- Provided timely assistance to customers, addressing their inquiries and resolving any issues or concerns.
- Maintained consistent communication with supervisors regarding sales goals, customer feedback, and potential areas for improvement.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Maintained up-to-date knowledge of store sales, payment policies and security stands.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Education
Associate of Science - Pharmacy Technician
Interamerican University
Arecibo, Puerto Rico05-2018
Skills
- Problem-solving skills
- Team collaboration
- Custumer Service
- Confidentiality and HIPAA
- Workflow optimization
- Bilingual
- Microsoft office (Word, Excel, Power Point)
- RX 30 program
- "Teams"
Timeline
Pharmacy Technician
“Farmacias Caridad”
03.2024 - Current
Pharmacy Technician
“CVS Pharmacy’
09.2021 - 03.2024
Pharmacy Technician
“Farmacias Savia”
08.2018 - 09.2021
Floor Assistant
“Farmacia Del Pueblo”
12.2016 - 06.2018
Associate of Science - Pharmacy Technician
Interamerican University
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