Paola T Díaz Rivera
San Juan
Summary
Proactive and adept at skills oriented towards customer service, administrative assistance and efficient yet affective communication, with 7+ years of work experience. Currently pursuing a master's degree in Industrial Organizational in order to expand my professional and academic career, while creating impact and growth in organizational environments, through principles in psychology.
Overview
5
5
years of professional experience
Work History
Assistant to Academic Directors
Ikon Solutions, Inc.
10.2021 - Current
- Assistant to Directors in Title I Project which provided tutoring to students in participating schools through the Department of Education of Puerto Rico.
- Monitored documentation and program quality to meet audit expectations.
- Oversaw business operations and produced updated status reports outlining each project to meet milestones.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Facilitated communication between academic coordinators, service providers, inventory technicians, amongst additional employees crucial to the project's operation.
Consultant
Centro Pediátrico Stacholy
01.2023 - 05.2023
- Assigned practice as postgraduate student in Industrial Organizational Psychology program at Carlos Albizu University.
- Analyzed problematic areas to provide recommendations and solutions.
- Created and developed detailed work plans to meet business priorities and deadlines.
- As solicited, provided organizational structure to pediatric center through performance evaluations, actualizing job descriptions, and extensive literature review.
Executive Assistant
Five Star Services
10.2020 - 08.2021
- Processed travel expenses and reimbursements for executive team and senior management group.
- Data entry in medical billing platforms.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and director of operations.
Cafeteria Administration
Cofran Food Services, Inc.
08.2018 - 02.2020
- Responsibilities included managing students’ and faculty’s accounts as well as performing transactions on register, inventory, receiving merchandise, and heavy lifting if needed.
Education
Master of Science - Industrial Organizational Psychology
Universidad Albizu
San Juan06.2024
Bachelor of Arts - Psychology
Universidad Interamericana De Puerto Rico
San Juan06.2022
High School Diploma -
Academia San José High School
Guaynabo05.2014
Skills
- Fully bilingual in written and oral communication
- Academic Presentations
- Problem Resolution
- Resourceful, teamwork, and quality oriented, organized, responsible and dedicated
- Effective communication skills
- Advanced to expert skills in Microsoft Office
Timeline
Consultant
Centro Pediátrico Stacholy
01.2023 - 05.2023
Assistant to Academic Directors
Ikon Solutions, Inc.
10.2021 - Current
Executive Assistant
Five Star Services
10.2020 - 08.2021
Cafeteria Administration
Cofran Food Services, Inc.
08.2018 - 02.2020
Master of Science - Industrial Organizational Psychology
Universidad Albizu
Bachelor of Arts - Psychology
Universidad Interamericana De Puerto Rico
High School Diploma -
Academia San José High School
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