Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paola T Díaz Rivera

San Juan

Summary

Proactive and adept at skills oriented towards customer service, administrative assistance and efficient yet affective communication, with 7+ years of work experience. Currently pursuing a master's degree in Industrial Organizational in order to expand my professional and academic career, while creating impact and growth in organizational environments, through principles in psychology.

Overview

5
5
years of professional experience

Work History

Assistant to Academic Directors

Ikon Solutions, Inc.
10.2021 - Current
  • Assistant to Directors in Title I Project which provided tutoring to students in participating schools through the Department of Education of Puerto Rico.
  • Monitored documentation and program quality to meet audit expectations.
  • Oversaw business operations and produced updated status reports outlining each project to meet milestones.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Analyzed project performance data to identify areas of improvement.
  • Facilitated communication between academic coordinators, service providers, inventory technicians, amongst additional employees crucial to the project's operation.


Consultant

Centro Pediátrico Stacholy
01.2023 - 05.2023
  • Assigned practice as postgraduate student in Industrial Organizational Psychology program at Carlos Albizu University.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • As solicited, provided organizational structure to pediatric center through performance evaluations, actualizing job descriptions, and extensive literature review.

Executive Assistant

Five Star Services
10.2020 - 08.2021
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Data entry in medical billing platforms.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and director of operations.

Cafeteria Administration

Cofran Food Services, Inc.
08.2018 - 02.2020
  • Responsibilities included managing students’ and faculty’s accounts as well as performing transactions on register, inventory, receiving merchandise, and heavy lifting if needed.

Education

Master of Science - Industrial Organizational Psychology

Universidad Albizu
San Juan
06.2024

Bachelor of Arts - Psychology

Universidad Interamericana De Puerto Rico
San Juan
06.2022

High School Diploma -

Academia San José High School
Guaynabo
05.2014

Skills

  • Fully bilingual in written and oral communication
  • Academic Presentations
  • Problem Resolution
  • Resourceful, teamwork, and quality oriented, organized, responsible and dedicated
  • Effective communication skills
  • Advanced to expert skills in Microsoft Office

Timeline

Consultant

Centro Pediátrico Stacholy
01.2023 - 05.2023

Assistant to Academic Directors

Ikon Solutions, Inc.
10.2021 - Current

Executive Assistant

Five Star Services
10.2020 - 08.2021

Cafeteria Administration

Cofran Food Services, Inc.
08.2018 - 02.2020

Master of Science - Industrial Organizational Psychology

Universidad Albizu

Bachelor of Arts - Psychology

Universidad Interamericana De Puerto Rico

High School Diploma -

Academia San José High School
Paola T Díaz Rivera