Paul Daniel Salas

• Performs airline ticketing counter and gate services for passengers.
• Handles customer complaints regarding ticketing issues, lost baggage, canceled or delayed flights.
• Responsible for re-booking passengers when necessary.
• Ensure that all flights go out on time, while maintaining all airline and TSA rules and guidelines.
• Maintains the level of service expectations of both the passenger and the airline customer at all times.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.

Organized department operations to comply with companies policies and procedures.

Maintained high level of productivity to reach goal targets.

Customer service including handling queries and complaints.

Monitored activities of staff and evaluated their performance.

Responsibilities included assisting the pharmacist, input of prescriptions as well as dispensing of prescriptions orders.

Perform sterile compounding in accordance with formula logs and compounding procedures.

Assisted customers with questions via telephone and in person. Checking inventory levels and ordering supplies.