Pedro Cardona Santiago

Teller

FirstBank

Bayamon

02.2020 - Current

Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Verified customers' identification to ensure compliance with laws and regulations.
Balanced cash drawers on a daily basis.
Provided exceptional customer service while accurately processing routine transactions.
Assisted customers in opening new accounts and completing required paperwork.
Answered customer inquiries regarding bank products and services.
Explained account information to customers in detail as needed.
Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Cross-sold additional bank products when applicable to meet customer needs.
Performed daily reconciliation of teller drawer within established limits.
Maintained confidentiality of all customer records and information according to company policies.
Explained the features of various banking products available to customers.
Identified opportunities to refer customers to other areas of the bank for additional services.
Identified fraudulent activity or suspicious behavior immediately reported it to management.
Reported any operational issues or system problems that occurred during shift promptly.
Continuously updated knowledge about banking products, services, policies and regulations.
Maintained confidentiality of bank records and client information.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Identified and reported suspicious behavior to security personnel as appropriate.
Resolved problems or discrepancies concerning customers' accounts.
Identified transaction errors when debits and credits did not balance.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.