Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pedro J. García

Juncos

Summary

Driven professional with a proven track record at PetSmart, enhancing store operations and exceeding sales targets through innovative strategies and effective team leadership. Skilled in inventory management and customer service, I excel in creating positive work environments and delivering exceptional shopping experiences. Achieved significant improvements in efficiency and merchandise presentation, demonstrating strong problem-solving abilities and cash handling proficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience

Work History

Associate Lead With Keys

Pet Smart
11.2022 - Current
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
  • Improved merchandise presentation by creating visually appealing displays that showcased current trends and seasonality effectively.
  • Streamlined daily operations for improved efficiency through the implementation of innovative organizational systems.
  • Implemented successful sales strategies to drive store revenue and exceed monthly targets.
  • Provided exceptional leadership during shifts as Associate Lead with Keys, addressing any conflicts or challenges that arose swiftly and professionally.
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
  • Performed regular inventory audits to maintain accurate stock levels while reducing instances of shrinkage or overstocking issues.
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Pet Care Specialist

PetSmart
08.2020 - 11.2022
  • Completed routine check-ups to assess animal health and chronic or acute concerns.
  • Handled animals safely and remained calm in different situations.
  • Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.

Education

Bachelor of Science - Biology

Ana G. Mendez
Gurabo, Puerto Rico
12.2025

Skills

  • Store operations
  • Employee Scheduling
  • Cash handling proficiency
  • Customer Service
  • Team training and development
  • Inventory Management
  • Merchandise Receiving and Handling
  • Task Delegation
  • Product ordering
  • Time Management
  • Problem-solving abilities

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Associate Lead With Keys

Pet Smart
11.2022 - Current

Pet Care Specialist

PetSmart
08.2020 - 11.2022

Bachelor of Science - Biology

Ana G. Mendez

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Pedro J. García