Pedro Villegas
San Juan
Summary
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Lead
La Chiquita Tortilla
01.2020 - 09.2024
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Pulled, verified, and packaged items for shipment.
Payroll Specialist
United Temps Inc.
01.2012 - 09.2016
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Restaurant Server
USAF Officer's Club
01.2005 - 03.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
TWA
06.1997 - 12.1999
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Accounting
Stratford Institute
Remote01.2010
Skills
Warehouse Safety
Forklift Operation
Payroll Processing
New hire processing
Payroll Administration
Customer Satisfaction
Order Taking
Guest service
Cash Handling
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Bilingual
Certification
- Occupational Safety & Health Administration (OSHA) 10-Hour Certification - OSHA.
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Shipping and Receiving Lead
La Chiquita Tortilla
01.2020 - 09.2024
Payroll Specialist
United Temps Inc.
01.2012 - 09.2016
Restaurant Server
USAF Officer's Club
01.2005 - 03.2010
Customer Service Representative
TWA
06.1997 - 12.1999
- Occupational Safety & Health Administration (OSHA) 10-Hour Certification - OSHA.
- ServSafe Food Handler Certification - National Restaurant Association.
Associate of Science - Accounting
Stratford Institute
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