Pedro A. Pérez González
San Juan
Summary
Hardworking employee and motivated professional with customer service, multitasking, and time management abilities. Problem- solving skills, detail-oriented and able to learn new concepts quickly with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at work effectively unsupervised and quickly mastering new skills. Meets tight deadlines.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
Dizparate
San Juan
09.2023 - Current
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Informed customers about specials, upselling additional food and drink items.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Explained menu items, describing ingredients and cooking methods upon request.
- Reviewed daily specials, menu changes and service specifications.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Professional Construction Services
PJP Construction
Corozal
01.2020 - Current
- All type construction
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Achieved cost-savings by developing functional solutions to problems.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Delivered products to customer locations on time.
Logistics team
Plataneros
Corozal
09.2012 - Current
- Professional volleyball team
- Clients: Proprietor’s team.
Owner
De Break
Cataño
06.2017 - 06.2022
- Food truck company.
- Managed sales presentations to promote product and brand benefits.
- Developed strategic plans to increase profitability and efficiency.
- Prepared staff work schedules and assigned team members to specific duties.
- Mitigated business risks by working closely with staff members and assessing performance.
- Collaborated with other owners on joint ventures and shared resources.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Implemented quality assurance processes to ensure product excellence.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Managed daily operations of business, including hiring and training staff.
- Kept up-to-date on regulatory changes affecting business operations.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Interviewed, trained and supervised employees.
Education
Bachelor Degree in Business Administration - Specialization in Auditing/Accouting
INTERAMERICAN UNIVERSITY
Arecibo, Puerto Rico05.2012
Skills
- Service Quality
- Guest Relations Management
- Order Management
- Upselling Techniques
- Service Prioritization
- Quality Control
- Positive and Professional
- Guest Relations
Additional Information
Medina events, Engage in sports events.
Languages
- Spanish (Native)
- English (Advanced)
Timeline
Restaurant Waiter
Dizparate
09.2023 - Current
Professional Construction Services
PJP Construction
01.2020 - Current
Owner
De Break
06.2017 - 06.2022
Logistics team
Plataneros
09.2012 - Current
Bachelor Degree in Business Administration - Specialization in Auditing/Accouting
INTERAMERICAN UNIVERSITY
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