Experienced Multidiciplinary professional with strong leadership and relationship-building skills. Creativity,
Initiative and excellent communication skills. Ability to handle
multiple tasks. Highly-accomplished leader with over 10 years of
successful supervisory experience, exceptional strategist, and expert
negotiator.
Overview
27
27
years of professional experience
Work History
Cemex PR
Guaynabo, PR
01.2003 - Current
(787)786-3000.
Account receivable Specialist
01.2011 - Current
Complete responsibility for the detailed daily operation and collections Accounts Receivable department, reported directly to the CIO of Finance.
Primary contact for all customer disputes with authorization to resolve all discrepancies.
Developed internal reports using Excel to capture specific data for revenue reporting, DSO calculations and early pay discounts.
Prepared reconciliation reports for YE Financial and Sox audits along with monthly close reports.
Processed over 1000 invoices per calendar.
Reorganization of the filing system (SAP) to be more efficient and effective.
Executed all collection efforts that resulted bad debt write offs to less than 1% yearly.
Corresponded via email and telephone collecting on past due accounts, resolving disputes and questions, researching misapplied payments, errors in contracts, and other discrepancies.
Monitored of Unapplied Checks, and other reports, on a daily basis to ensure all goals were met and exceeded by deadlines.
Maintained a portfolio of over 500 accounts (on average about 100 delinquent), monitoring a queue daily to ensure past due customers were contacted as needed via letters, email, and phone calls.
01.2008 - 01.2011
Coordinated with staff regarding relocation and transportation arrangements.
Prepared documentation and coordinated transport of resources and materials.
Marked and labeled freight; documented, verified, and inventoried cargo; and prepared and submitted report documentation.
Maintained accurate records and managed office correspondence.
Distribution Management.
Continuous Process Improvement.
Quality Assurance.
Vendor and Staff Relations.
Inventory Control Processes.
Transportation / Materials Handling.
Standards / Procedures Compliance.
Training and Leadership
Strategic Planning (2006-2008) - Design, evaluation and selection of strategies.
Information management and strategic advice.
Responsible for database management and data mining for specific projects.
Worked closely with management to develop strong business plans for future growth projects.
Assisted human resources in developing personnel projection models to help in recruiting.
Central Dispatch Supervisor
01.2004 - 01.2006
Managed all aspects of the daily dispatch operation in all P.R.
Directed a team of 55 employees to maximize operational performance and corporate goals.
Liaison to customers to ensure favorable partnership resulting in high level of customer satisfaction.
Managed and maintained accurate inventory of over $1 million dollars of product and installation supplies.
Worked with vendors ordering parts and submitting warranty claims.
Calculated and scheduled workload based on manpower and corporate goals.
Address and solve customer complaints.
Quality Control Technician
Cemex
06.2000 - 01.2004
Responsible for inspecting raw materials as well as intermediate and finished products, along with adjusting formulations to meet specifications.
In charge of general maintenance and upkeep of the laboratory and equipment.
Monitored and recorded all outcomes and discrepancies of testing.
Reviewed and recommended compliance issues to meet quality specifications.
Handled biological materials for quality testing.
Trained new laboratory technician on all procedures and testing methods.
Wrote all non-conformance monthly reports using SAP.
Organized and inventoried retain samples for quality assurance processes.
02.1999 - 02.2000
Ensure that water discharges comply with all local, state and federal legal requirements.
Ensure that water discharges comply with all local, state and federal legal requirements.
Performed laboratory analysis for chlorine, ozone, pH, manganese, hardness, alkalinity, bacteria and extensive jar testing.
Ran extensive testing studies to determine optimum polymer to lessen settled turbidity.
Reduced the cost of removing settled sludge.
Education
Business Administration
U.P.R. College of Mayagüez P.R
1995
Skills
Microsoft Office (Word, Excel, Outlook, power point, etc)