Penélope Ann Marie Acevedo
Gurabo
Summary
Vast experience in customer service mainly promotion focused on impulse in sales and demonstration of products. Also, experience with promotions guided towards the community which shows flexibility and ability to work with variety of clients and certain goals. Working in this field paired with experience in the food industry as a server provided excellent public speaking skills, proper engagement with the customer and professional interpersonal relationships.
Overview
6
6
years of professional experience
Work History
Promotional Model
Key Promotions
07.2022 - Current
- Engaged customers with friendly demeanor and extensive product knowledge.
- Poured samples and demonstrated various features.
- Promoted products and services by posing for commercials, live shows and photo shoots.
Customer Service Representative
Cellular City
04.2022 - Current
- Addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Create content for social media in order to promote the store and highlight best selling products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Promotional Model
Comfort For You
12.2018 - Current
- Handing out flyers
- Offering product information and demonstration.
- Engaging with customers and encourage them to try the product.
- Preparing paperwork for sales and cost estimates.
Host
Boca LLena/ After Lounge
05.2020 - 07.2020
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Voluntary Worker
El Faro (refugio de animales)
04.2014 - 05.2014
- Assisted with the cleaning and maintenance of the animals cages and play areas.
- Fed the animals and showered them.
- Helped the staff receive the animals brought in.
- Properly prepared the areas for animals with different conditions and needs.
Education
Bachelor's in Office Administration
Universidad De Puerto Rico
Humacao, Puerto RicoHigh School Diploma -
Dra Conchita Cuevas
Gurabo 06.2018
Skills
- Customer Inquiries
- Cash Register Operations
- Adaptable and Flexible
- Effective Customer Communication
- Product Demonstration
- Social media content to impulse sales
Languages
Spanish
Native language
English
Advanced
C1
Affiliations
Bussines Professionals of America
Joined August 2022
Timeline
Promotional Model
Key Promotions
07.2022 - Current
Customer Service Representative
Cellular City
04.2022 - Current
Host
Boca LLena/ After Lounge
05.2020 - 07.2020
Promotional Model
Comfort For You
12.2018 - Current
Voluntary Worker
El Faro (refugio de animales)
04.2014 - 05.2014
Bachelor's in Office Administration
Universidad De Puerto Rico
High School Diploma -
Dra Conchita Cuevas
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