Penny Perez
Trastalleres/Santurce
Summary
Sales and leasing professional with proven expertise in client relationship management, contract negotiation, and market analysis. Strong focus on team collaboration and achieving results. Skilled in customer service, communication, and closing deals. Diligent and forward-thinking professional. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
31
31
years of professional experience
Work History
Automotive Sales and Leasing Specialist
Jidd Luxury Motors / Zeigler Chevy / Tasca Chevy
10.2015 - 03.2025
- Developed comprehensive understanding of luxury vehicle features and financing options for clients.
- Cultivated strong relationships with potential buyers to enhance customer satisfaction and loyalty.
- Executed targeted sales strategies to maximize vehicle leasing opportunities in a competitive market.
- Analyzed customer needs and preferences to recommend suitable vehicles, increasing client engagement.
Emergency Police/Fire Dispatcher, Training Officer
NEECC/ Des Plaines Police Department
09.1997 - 01.2015
- Coordinated emergency response activities for fire incidents, ensuring timely communication between responders and dispatchers.
- Monitored multiple radio channels, prioritizing calls based on urgency and nature of incidents.
- Trained on a Multi Departmental level a curriculum I developed. My course was eventually mandatory for ALL newly hired Communications Officers.
- Collaborated with law enforcement agencies to streamline multi-agency response efforts during emergencies.
Emergency Police and Fire Dept Dispatcher9-1-1
Northfield Police
03.1994 - 08.1997
- Monitored incoming calls and prioritized emergency response requests.
- Coordinated communication between officers, dispatchers, and emergency services.
- Utilized CAD system to log incidents and track unit statuses in real-time.
- Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
Certification in Police Communication - Suicide Intervention/Hostage Negotiation
Illinois State Police Academy
Springfield, IL08-1998
High School Diploma -
Ramona High School
Ramona, Ca06-1988
Skills
- Strong negotiation skills
- Fantastic Team worker
- Great under pressure
- Trustworthy and dependable
Timeline
Automotive Sales and Leasing Specialist
Jidd Luxury Motors / Zeigler Chevy / Tasca Chevy
10.2015 - 03.2025
Emergency Police/Fire Dispatcher, Training Officer
NEECC/ Des Plaines Police Department
09.1997 - 01.2015
Emergency Police and Fire Dept Dispatcher9-1-1
Northfield Police
03.1994 - 08.1997
Certification in Police Communication - Suicide Intervention/Hostage Negotiation
Illinois State Police Academy
High School Diploma -
Ramona High School