Perla E. Velez
San Juan
Summary
Experienced Manager adept at multitasking in fast-paced hotel environments. Proficient in evaluating guest requirements and providing necessary resources to maintain exceptional service. Skilled in implementing timely conflict resolution strategies.
Overview
19
19
years of professional experience
Work History
Guest Services Supervisor
La Concha Resort
12.2022 - 12.2024
Front Desk Supervisor
Sheraton Old San Juan
07.2019 - 06.2020
- In charge of Check In & Check Out Front Desk Operations during shift
- Manager on Duty
- GXP Suite Night Awards program for Elite Members
- Performs Night Audit tasks
- Security Duties
- Cashiering
Rooms Division Manager & Assistant, the General Manager
Ciqala Luxury Suites
04.2018 - 02.2019
Reservations Manager - Assistant Director for Front Office
InterContinental San Juan
04.2010 - 09.2017
- In charge of all Reservations of Hotel, increasing revenue, maintaining and excellent relations with third party companies, agencies, travel agents and others
- Identifying possible frauds, comparing prices and in charge of New Year's Activity Sales
- Working together with the Sales Department and Revenue Manager
- Awarded as Manager of the Month and nominated for Manager of the Quarter
- Nominated Manager of the quarter for 2011
- Hotel Manager on Duty
- Promoted from Duty Manager to Assistant Director of the Front Office Department in charge of Front Office Operations in the absence of the Director During 4 months with a team of 30 members to guide from Guest Services, Bell station, Front Office and Concierge
Night Auditor/ Night Manager
San Juan Water & Beach Club
01.2006 - 04.2010
- In charge of Overnight Hotel Operations and Night Audit
- Room Master System Operation
- Awarded as employee of the month
Education
Bachelor of Arts (B.A.) - Arts in Education -English
Bayamon Central University
BayamonArts In Education -
Metropolitan University of Bayamon
BayamonCertificate - Leadership Management in the Hospitality Industry
Panama International Hotel School & University of Memphis
Tennessee & Panama 2012
Skills
- Staff Recruitment and Training
- Lightspeed
- Pms
- Opera
- Marsha
- Room Master
- Micros
- Holidex System
- Computer Literacy
- Profit Grow
- Team Building
- Leadership
- Sales Strategies
- Revenue Increases
- Organized
- Excellent communication
- Customer Satisfaction
- Manager on Duty
- Assistant Director
- Fully Bilingual
Timeline
Guest Services Supervisor
La Concha Resort
12.2022 - 12.2024
Front Desk Supervisor
Sheraton Old San Juan
07.2019 - 06.2020
Rooms Division Manager & Assistant, the General Manager
Ciqala Luxury Suites
04.2018 - 02.2019
Reservations Manager - Assistant Director for Front Office
InterContinental San Juan
04.2010 - 09.2017
Night Auditor/ Night Manager
San Juan Water & Beach Club
01.2006 - 04.2010
Bachelor of Arts (B.A.) - Arts in Education -English
Bayamon Central University
Arts In Education -
Metropolitan University of Bayamon
Certificate - Leadership Management in the Hospitality Industry
Panama International Hotel School & University of Memphis
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