Petry Huggins Rivera
Caguas
Summary
Highly motivated and dedicated individual with a self-starting attitude. Bring a creative and enthusiastic approach to work. Possess a strong willingness to learn and a team-oriented mindset, making me well-equipped to contribute to a company's objectives. Excel in managing multiple tasks under pressure in a fast-paced environment with minimal supervision. Effective interpersonal and communication skills, along with strong customer relations abilities, allow for success in customer service roles. Proficient in popular software including Microsoft Excel, Word, and PowerPoint, as well as SAP 4.6. Fully bilingual with excellent written and oral communication skills, enabling effective engagement with diverse audiences.
Overview
25
25
years of professional experience
Work History
Secretary of Director of Operations
Grupo HIMA San Pablo
09.2017 - 12.2023
- Work with suppliers and coordinate their payments
- Verify documents related to the services of the suppliers
- Use the Tracker tool to organize and follow up on new orders
- Monitoring orders entered into the MMC and Data Entry
- Responsible for assigning access to the Incident System for the 4 hospital and their updates
- Coordinate meetings for the Director of Operations
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
Secretary of Emergency Room Director
Grupo HIMA San Pablo
08.2017 - 08.2017
- Meetings minutes with doctors and Data Entry
- Preparation of Excel template for Emergency Room Time Studies
- Prepare Time Studies report for meetings
- Time Study reports highlight a 30% reduction in Emergency Room waiting time.
- Clerical work: answering the phone, coordinating institution meetings inside and outside, preparing documents, maintaining files, sending correspondence
- Schedule and prepare the rotations of the Medical Intern
- Prepare the daily/monthly Productivity and the Ambulance Report
- Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
Secretary of Risk Management Manager
Grupo HIMA San Pablo
07.2014 - 07.2017
- Meeting minutes and Data Entry
- Manage approximately 30 incoming calls and emails per day from customers.
- Monitoring Legal Report in Access
- Assist in Risk Management Power Point presentations
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Secretary of Corporate Compliance, Risk Management and Quality Director
Grupo HIMA San Pablo
06.2012 - 06.2014
- Prepare minutes of department meetings and Data Entry
- Prepare Quality Control and Compliance reports
- Assist in the digital preparation of the Corporate Risk Management Incident System
- Create username and passwords to access the Incident System and updates to the 4 hospitals
- Create in Access, the Legal Report and its Training Manual for the Risk Management Coordinators of the hospitals
- Guidance and help to Coordinators with the Access tool
- Maintained daily report documents, memos and invoices.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Secretary of Institutional Programs
Grupo HIMA San Pablo
04.2011 - 05.2012
- Manage employee attendance
- Prepare the department meetings minutes
- Work the employee vacations
- Work together with the Quality Improvement, Risk Management, Infection Control, Environmental Quality and Patient Satisfaction divisions
- Keep the Risk Management Incident Report table updated
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Manage approximately 40 incoming calls and emails per day from customers and co-workers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
Data Entry (Temporary Agency Employee)
Procter & Gamble
12.1998 - 12.2009
- Order Processor and Data Entry
- Coordinate shipping, receiving and distribution of items
- Provided customer services to local clients
- Data Entry and other related duties delegated by the Customer Services Supervisor
- Results include:
- 100% of customer satisfaction
- 85% of perfect order entries
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Customer Logistics and Financial Services Coordinator (Regular Employee)
Procter & Gamble
01.1999 - 11.2009
- Responsible for accounts receivable of 13 export customers (Central America and Bermuda)
- Solve issues related with deliveries and order problems as a primary contact between trade customers and P&G
- Key member of SAP implementation for the Order Management module
- Provide customer order management and logistics services for local and export customers
- Manage customers claims (initial investigations, recommendations and solutions in prices, order status and billing)
- On Time result of 85% for FY 08-09
- Results for the Quarterly - 96%
- Developed and maintained database of records to facilitate smooth transactions for financial processes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate financial information.
- Facilitated communication between clients and internal departments for seamless coordination of financial services.
- Developed strong relationships with clients, fostering trust and loyalty through consistent service excellence.
Customer Service Representative
FEMA
10.1998 - 12.1998
- Answer calls in Call Center and Data Entry
- Help people with their particular situation after George's hurricane
- Guide those affected, on the assistance that could be applied to them
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
Master Degree - Business Administration
Columbia Central University
Caguas, Puerto Rico06.2008
BBA - Business Administration
Columbia Central University
Caguas, Puerto Rico06.2006
Skills
- Data Entry
- Customer Service
- Verbal and written communication
- Proofreading expertise
- Organization
- Microsoft Office
Timeline
Secretary of Director of Operations
Grupo HIMA San Pablo
09.2017 - 12.2023
Secretary of Emergency Room Director
Grupo HIMA San Pablo
08.2017 - 08.2017
Secretary of Risk Management Manager
Grupo HIMA San Pablo
07.2014 - 07.2017
Secretary of Corporate Compliance, Risk Management and Quality Director
Grupo HIMA San Pablo
06.2012 - 06.2014
Secretary of Institutional Programs
Grupo HIMA San Pablo
04.2011 - 05.2012
Customer Logistics and Financial Services Coordinator (Regular Employee)
Procter & Gamble
01.1999 - 11.2009
Data Entry (Temporary Agency Employee)
Procter & Gamble
12.1998 - 12.2009
Customer Service Representative
FEMA
10.1998 - 12.1998
Master Degree - Business Administration
Columbia Central University
BBA - Business Administration
Columbia Central University
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