Priscilla Velez
Arecibo
Summary
Results-driven Assistant Manager with a proven track record of training and leading teams to deliver exceptional customer service. Skilled in resolving customer complaints and implementing process improvements to increase productivity and reduce costs. Proficient in inventory management and ensuring compliance with safety regulations. Known for excellent communication, problem-solving, and decision-making abilities in fast-paced, dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wawa
Wildwood, NJ
04.2015 - 01.2025
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily inventory levels, ensuring adequate stock levels were maintained at all times.
- Coordinated with vendors to resolve supply chain issues.
- Analyzed data to identify areas for improvement in operations processes.
- Performed quality assurance checks on incoming materials.
- Ensured compliance with company safety regulations.
- Implemented process improvements to reduce costs and increase productivity.
- Led and supported development of employees and succession planning activities.
- Prepared staff work schedules and assigned specific duties.
- Developed and implemented key performance metrics to measure the effectiveness of marketing campaigns.
Office Manager
Remington & Vernick Engineer’s
Rio Grande, NJ
03.2013 - 02.2015
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Delivered quality customer service to staff and customers.
- Trained and onboarded new office staff members.
- Processed payrolls on a biweekly basis using accounting software.
- Coordinated with vendors to purchase necessary supplies in a timely manner.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Implemented office procedures, creating streamlined processes.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
- Conducted research projects as required by upper management.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Implemented revenue strategies through statistical analysis.
Education
Associate in Science (A.S.) - Computer
Universidad Interamericana de Puerto Rico
Arecibo, PR05.2010
Skills
- Customer service
- Goal setting & KPI’s
- Adaptability and flexibility
- Sales strategies
- Operations management
- Policy enforcement
- Recruitment and hiring
- Negotiation
- Cost control
- Inventory management
- Documentation skills
- Technical troubleshooting
- Supply chain oversight
- CRM & ERP software ( SAP,Salesforce)
Certification
Serv Safe certification
LANGUAGES
Fully Bilingual (English & Spanish)
Timeline
Assistant Manager
Wawa
04.2015 - 01.2025
Office Manager
Remington & Vernick Engineer’s
03.2013 - 02.2015
Associate in Science (A.S.) - Computer
Universidad Interamericana de Puerto Rico