Summary
Overview
Work History
Education
Skills
Languages
Timeline
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José G. Marcano Martínez

San Juan

Summary

Marketing graduate with over five years of customer service experience in banking and retail sectors. Proven ability to understand and respond to consumer needs in dynamic market conditions. Strong focus on achieving goals and driving results through effective communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Bank Teller

Banco Popular de Puerto Rico
San Juan, Puerto Rico
06.2022 - 02.2025
  • Processed daily transactions, including deposits, withdrawals, and transfers efficiently.
  • Cashed and deposited checks while adhering to policies and regulations.
  • Addressed customer inquiries, presenting suitable products to fulfill needs.
  • Maintained composure in high-pressure environments while ensuring service quality.
  • Collaborated with team members to surpass established performance objectives.
  • Liaised between bank branches to share best practices and enhance operations.
  • Opened new checking and savings accounts as well as lines of credit for customers.
  • Transmitted orders for cash supply to meet operational demands effectively.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Built and maintained client relationships through quality, personalized interactions.

Retail Sales Associate

H&M
San Juan
04.2017 - 04.2022
  • Increased monthly sales 5% by effectively upselling and cross-selling products to maximize profitability.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Processed payments and maintained accurate drawers to meet financial target.
  • Conveyed ideas concisely and articulately and persuaded client leaders to take recommended actions.

Brand Ambassador

Polo Ralph Lauren
San Juan
04.2016 - 04.2017
  • Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
  • Improved operations by working with leadership to help open a new store location.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Trained and developed employees through constructive feedback and focus on long-term career growth.

Education

BBA - Marketing Management

University of Puerto Rico
San Juan
05.2020

Skills

  • Outstanding Interpersonal Skills
  • Critical thinking and problem-solving
  • Customer retention
  • Analytical
  • Project Management
  • Time management
  • Communication
  • Organization and efficiency
  • Reliable and trustworthy
  • Office 365 proficiency
  • Adobe software proficiency

Languages

Spanish, English
First Language

Timeline

Bank Teller

Banco Popular de Puerto Rico
06.2022 - 02.2025

Retail Sales Associate

H&M
04.2017 - 04.2022

Brand Ambassador

Polo Ralph Lauren
04.2016 - 04.2017

BBA - Marketing Management

University of Puerto Rico

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José G. Marcano Martínez