Quinne Del Valle
Cayey
Summary
Dynamic and detail-oriented professional with experience at Tolic, excelling in data entry and organizational management. Proven ability to enhance productivity through efficient workflow coordination and exceptional customer support. Recognized for fostering a positive work environment and implementing effective solutions to improve operational efficiency. customer service reprisentative .
Overview
11
11
years of professional experience
Work History
Back Office Assistant
Tolic
10.2021 - Current
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
- Contributed to a positive work environment by facilitating team-building activities and fostering camaraderie among colleagues.
- Responded to inquiries from callers seeking information.
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Rental Sales Agente
Enterprise Rent-A-Car
12.2013 - 03.2021
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
Education
Bachelor of Science - Biology
Univerdidad Ana Menedez
Cupey05-2018
High School Diploma -
Medardo Carazo
Trujillo Alto, Puerto Rico05-2009
Skills
- Scheduling appointments
- Data entry expertise
- File management
- Document management
- Meeting coordination
- Positive attitude
- Professional and friendly
- Attention to detail
- Customer support
- Organizational management
- Inventory counting
- Work Planning and Prioritization
- Efficiency improvement
- Document preparation
Languages
English
Bilingual or Proficient (C2)
Timeline
Back Office Assistant
Tolic
10.2021 - Current
Rental Sales Agente
Enterprise Rent-A-Car
12.2013 - 03.2021
Bachelor of Science - Biology
Univerdidad Ana Menedez
High School Diploma -
Medardo Carazo
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