Rachel Demers

• Greeted guests in with friendliness and professionalism.
• Provided exceptional customer service, addressing inquiries promptly and professionally.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Managed incoming calls and directed them to appropriate departments for timely resolutions.
• Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
• Developed positive relationships with clients through excellent interpersonal skills during phone conversations or face-to-face interactions.

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Reassured children when upset providing emotional support and stability.
• Taught children to organize toys, wash hands, and share by leading by example.

At the RISE Program, I engaged in a variety of activities with adults ages 18-22 with disabilities. We have played outside, card games, arts & crafts, etc.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.