Rafael Cortes Jr.
Yabucoa
Summary
Focused Business Administrator aiming to leverage advanced knowledge of process optimization and business operations acquired over ten (10) years of successful performance in the business landscape. Resourceful and passionate with an aptitude for networking and building strong industry connections.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Graphic Designer
Self -Employed
08.2017 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
Call Center Supervisor
Jeunesse Global, Inc.
05.2014 - 03.2017
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Supervised 17 Call Agents in providing excellent customer service to callers requiring assistance for distributors and customers issues.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
Loss Prevention Specialist
Shoe Carnival
08.2013 - 05.2014
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Completed loss control surveys for underwriting information and evaluation.
Supply Specialist
Department Of Defense Dependent School System
02.2007 - 07.2013
- Analyzed equipment needs of five units to procure required inventory and supplies.
- Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency.
- Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance.
- Reported property accountability data using Standard Property Book System-R (SPBSR).
Signing Supervisor
Target Corp.
09.2003 - 01.2007
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Fuel Distribution Systems Operator
US Army
09.1996 - 07.2002
- Stayed calm and focused in emergency situations to provide efficient fixes for diverse mechanical problems.
- Maintained safe and accurate pump levels and closely watched pump gauges.
- Communicated with other workers using signals, radios or telephones to start and stop flows of materials or substances.
- Completed detailed tool and equipment inspections both in field and in shops to identify and address malfunctions and performance concerns.
- Prepared and conducted safety briefings for the troops.
Education
Bachelor of Science - Business Management
University of Phoenix
Online Campus02.2024
Credentials And Certification - Chaplain Ministry
International Theology University
Miami, FL04.2022
Skills
- Complex Problem-Solving
- Visual Design
- Digital Imagery
- Information Literacy
- Business Law and Ethics
- Interpersonal Communications
- Employee Relations
- Human Resource Strategy
- Written Communication
- Adaptive Written Communication
- Decision Making in Communication
- Presentations
Affiliations
- Nonfiction Authors Association
- National Podcast Association
- Aspiring International Authors Association
Certification
- Chaplain Ministries
- Creative Writing Skills
- Writing With Courage
Languages
English, Spanish
Native language
German
Elementary
A2
Awards
- US Army Good Conduct Medal (x3)
- US Army Commendation Medal - 2002
- US Army Achievement Medal - 1996
Training
- Advanced Individual Training (AIT) - 1996
- US Army Environmental Compliance Officer - 1997
- US Army Drivers Training Course - 1999
- Combat Lifesaver Course - 2001
- Creative Writing - 2022
Timeline
Graphic Designer
Self -Employed
08.2017 - Current
Call Center Supervisor
Jeunesse Global, Inc.
05.2014 - 03.2017
Loss Prevention Specialist
Shoe Carnival
08.2013 - 05.2014
Supply Specialist
Department Of Defense Dependent School System
02.2007 - 07.2013
Signing Supervisor
Target Corp.
09.2003 - 01.2007
Fuel Distribution Systems Operator
US Army
09.1996 - 07.2002
Bachelor of Science - Business Management
University of Phoenix
Credentials And Certification - Chaplain Ministry
International Theology University
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