Rafael Guzman

40 hours per week

• Assisted CSRs as Acting Lead
• Enhanced Taxpayer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved taxpayer complaints with empathy & professionalism
• Assisted taxpayers in navigating irs.gov website and improving overall user experience.
• Responded proactively and positively to rapid change.
• Researched for and analyzed all available information applicable to specific and well-defined collection issues while taking corrective actions needed to close accounts. Explained actions taken.
• Responded to contacts from both English and Spanish speaking taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provided explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
• Advised taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourages voluntary compliance with tax laws.

40 hours per week

• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Liaised between multiple business divisions to improve communications.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Motivated employees through special events, incentive programs and constructive feedback.
• Implemented performance review and motivational strategies to elevate HR team results.
• Completed human resource operational requirements by scheduling and assigning employees.
• Maintained work structure by updating job requirements and job descriptions for positions.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Collaborated with entire human resource department to discuss new ways to recruit top talent.
• Enhanced staff knowledge and awareness on drug abuse and prevention programs.
• Organized and led staff orientation programs and training to promote collaboration.
• Directed job fairs to bring in local talent for long term and seasonal positions.
• Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
• Performed budget analysis to control expenditures and predict future budget needs.

40 hours per week

• Achieved project deadlines by coordinating with contractors to manage performance.
• Provided detailed project status updates to stakeholders and executive management.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

40 hours per week

• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reported issues to higher management with great detail, resulting in quick action to handle and resolve any problem.

20-30 hours per week

• Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff.
• Inventoried and restocked items throughout day.
• Resolved guest complaints quickly and efficiently.
• Provided friendly and attentive service.
• Immediately reported accidents, injuries or unsafe work conditions to manager.
• Consistently provided professional, friendly and engaging service.

40 hours per week

• Analyzed and investigated incidents alongside functional management and security supervisors.
• Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Recorded incident reports with detailed accounts of occurrences.
• Oversaw staff timekeeping entries and reports in ADP.
• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
• Kept team compliant with security protocols and appearance standards.
• Removed unauthorized persons from facility grounds.
• Performed security investigations and reported findings to client management.

40 hours per week

• Assigned to NGA's Special Detail Team for VIP visits & Events.
• Conducted regular patrols of key areas to spot and control security concerns.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Directed guests around building and answered accessibility questions.
• Responded quickly to incidents and assessed active situations for security concerns.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

40 hours per week

• Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
• Maintained a consistent, regular attendance record.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Monitored and authorized entrance and departure of employees and visitors.
• Circulated among visitors, patrons and employees to preserve order and protect property.
• Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
• Warned offenders about rule infractions and violations and verbally evicted violators from premises.
• Denied entrance to the building to unauthorized persons.
• Secured all doors in the office and main building after hours.
• Detected suspicious activities and watched for criminal acts and rule infractions.