RAFAEL I. RIVERA RUIZ
San Juan
Summary
Bilingual (English/Spanish) and highly motivated finance graduate (GPA: 3.72) with a strong track record of building rapport and exceeding customer expectations. Proven ability to communicate effectively with diverse clientele, demonstrated through successful cold calling campaigns resulting in significant contract signings and consistent achievement of top server status. Seeking a sales position to utilize strong communication, negotiation, and client management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agent Assistant
Maldonado Sports Management
03.2024 - Current
- Cold called and messaged basketball agents globally to establish partnerships, resulting in thousands of dollars in player contracts dealt within Puerto Rico's professional basketball league (BSN).
- Represented agency clients to coaches, general managers, and team executives across Latin America, enhancing agency's global recognition.
- Designed player graphics with Photoshop and Canva, significantly increasing the agency's digital engagement by 33%.
Waiter
Cholo’s Bistro
San Juan
05.2021 - 05.2022
- Drove repeat business and positive word-of-mouth referrals through exceptional customer service and strong relationship building.
- Successfully upsold menu items and recommended complementary dishes, increasing average check size by 15%.
- Mastered suggestive selling techniques to enhance the customer experience and maximize sales opportunities, consistently achieving top server status.
- Maintained thorough knowledge of menu items, ingredients, and preparation methods to provide accurate recommendations and a seamless dining experience for customers.
Human Resources Intern
CEGsoft
Guaynabo
06.2018 - 09.2018
- Managed employee data and maintained confidential records, demonstrating strong organizational skills and attention to detail.
- Contributed to the development and implementation of HR programs and initiatives.
- Developed and delivered presentations on B2C relationship management strategies, demonstrating strong communication and presentation skills and a understanding of customer-centric approaches.
Education
Bachelor of Business Administration - Finance Major
University of Puerto Rico Rio Piedras Campus
San Juan, PR12-2024
Skills
- Bilingual in English and Spanish
- Negotiation Skills
- Customer Service
- Client Management
- Microsoft Office
- Cold Calling
- Relationship Building
- Sales Strategy
Certification
- FIBA Certified Agent (November 2023)
Timeline
Agent Assistant
Maldonado Sports Management
03.2024 - Current
Waiter
Cholo’s Bistro
05.2021 - 05.2022
Human Resources Intern
CEGsoft
06.2018 - 09.2018
Bachelor of Business Administration - Finance Major
University of Puerto Rico Rio Piedras Campus
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