RAFAEL IRIZARRY
San Juan
Summary
Adaptable motivated team player aiming to boost department efficiency by successfully completing all projects well within their deadlines & to acquire the best knowledge and experience offered in the process.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Online Technical Support
Oriental Bank
05.2021 - Current
- Technical Support and Counseling: Serve as the primary point of contact for internal staff on technical issues related to the bank's digital platforms including Online Banking, providing expert guidance and solutions to enhance employee and customer experience.
- Issue Reporting and Resolution: Manage the reporting of technical issues to third-party service providers responsible for platform maintenance, ensuring rapid identification and resolution of service disruptions.
- Data Analysis for Proactive Problem Solving: Utilize detailed reports to monitor system performance metrics such as failed transactions, client enrollments, electronic bill payments, and login attempts, preemptively addressing major issues before client complaints arise.
- Platform Migration Project: Lead role in the migration of clients from the legacy to the new Online Banking platform, overseeing testing phases for functionality, UX/UI, and multilingual content accuracy (Spanish and English), ensuring a seamless transition.
Social Media Manager
Self-Employed
03.2020 - 08.2021
- Accounts: Cupey Tire & Water Time Charter.
- Manage client accounts, including addressing inquiries and applying feedback to meet customer needs.
- Responsible for the creation of content and administration of social media (Facebook/Instagram) accounts.
- Send monthly reports and invoices to clients, payment reminders and appointment reminders.
- Research and build reports on potential exchanges with other business and services to target the correct audience.
DEPARTMENT MANAGER
Five Star Services Inc
01.2018 - 01.2020
- Kept the director of operations informed of performance issues or potential employee impact.
- Worked with minimal oversight on management system development.
- Researched and built reports on time management tools.
- Helped clients resolve reporting issues.
- Coordinated work schedules and distributed tasks to 4 employees in the No-Faults department.
- Coached, trained and mentored new team members.
Waiter
Vivo Beach Club
01.2017 - 09.2017
- Performed all tasks regarding setting up for wedding and private events.
- Attended to every guests needs and questions.
- Maintained a sanitary atmosphere for guest by thoroughly preparing and maintaining work areas.
- Served plated dinners, buffet-style dinners and passed starters/drinks for parties.
Education
Bachelor of Business Administration - Marketing
Universidad Interamericana-Recinto Metro
San Juan, Puerto Rico05-2022
High School Diploma -
Colegio Espíritu Santo
San Juan, Puerto Rico05-2010
Skills
- Time management
- Leadership
- Interpersonal skills
- Transferable skills
- Computer & software skills
- Management skills
- Strategic networking skills
- Asset management skills
- Workforce management
- Expert in digital business tools
- Website creation
Certification
- Fundamentals of digital marketing certification - 2020
- Hazardous materials training and testing certifications - 2020
- Inbound marketing - still enrolled
References
References available upon request.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Online Technical Support
Oriental Bank
05.2021 - Current
Social Media Manager
Self-Employed
03.2020 - 08.2021
DEPARTMENT MANAGER
Five Star Services Inc
01.2018 - 01.2020
Waiter
Vivo Beach Club
01.2017 - 09.2017
- Fundamentals of digital marketing certification - 2020
- Hazardous materials training and testing certifications - 2020
- Inbound marketing - still enrolled
Bachelor of Business Administration - Marketing
Universidad Interamericana-Recinto Metro
High School Diploma -
Colegio Espíritu Santo
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