Rafael A. Rivera
Cidra
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
6
6
years of professional experience
Work History
IT Specialist
Cossma
11.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, laptops and Pc's.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured hardware, devices, and software to set up work stations for employees.
IT Assistant
Antilles Power Depot
03.2020 - 11.2021
- Responded to queries on phone, via email or through IT ticketing system.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Generated project status reports for upper management review, demonstrating proficiency.
- Assisted in development of system security protocols.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
IT Support Specialist
Food Ware Tech Solution, LLC
03.2019 - 03.2020
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, laptops and Pc's.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Masters - Cyber Security
Universidad Ana G. Mendez
Cupey , Puerto Rico05-2026
BBA - Computer And Information Systems
Universidad Ana G Mendez
Gurabo, Puerto Rico12-2024
Skills
- Debugging
- Application installations
- Security patching
- System performance optimization
- Software configuration
- Remote support
Languages
Spanish
Native language
English
Proficient
C2
Timeline
IT Specialist
Cossma
11.2021 - Current
IT Assistant
Antilles Power Depot
03.2020 - 11.2021
IT Support Specialist
Food Ware Tech Solution, LLC
03.2019 - 03.2020
Masters - Cyber Security
Universidad Ana G. Mendez
BBA - Computer And Information Systems
Universidad Ana G Mendez
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