Rafael Romero
San Juan ,Puerto Rico
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
37
37
years of professional experience
Work History
Asistente Administrativo
Oficina Medica Dr. Fernandez
Canovanas, PR
02.2013 - Current
- Coordinated and scheduled patients home visits.
- Answered phone calls and provide the necessary help so the patients have the best medical service.
- Work on patient retention and keep changes in medicals plans up to date.
- Answered phone calls and emails to provide information to channel medical orders, referrals, appointments with Specialists, laboratories and medications
- Make and receive calls from medical plans representatives related to patients.
- Create patient visit route and serve as a driver on it.
- Asistance in Doctor's personals matters.
Asistente De Gerente
Carolina Bowling Center
Carolina , PR
02.2008 - 12.2012
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Vice Presidente Tecnico De Electronica Digital
Tamaury Security Systems
Toa Baja, PR
01.1988 - 01.2008
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Demonstrated strong problem-solving skills, resolving issues efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
Education
Certificado - Office Advantage Leadership Academy
NUC University
San Juan 10-2023
Técnico De Electrónica Digital - Electrónica Digital
Institute De Educación Universal
Toa Baja, Puerto Rico 05-1993
Some College (No Degree) - Créditos En Humanidades, Tecnología Y Educación
Universidad Central De Bayamón
Bayamón, Puerto Rico Skills
- Computers knowledge
- Plan and manage agenda
- Records retrieval
- Excellent interpersonal and communication skills
- Email handling
- Ability to work under pressure, individually or in a team
- High sense of customer service
- Scheduling
Timeline
Asistente Administrativo
Oficina Medica Dr. Fernandez
02.2013 - Current
Asistente De Gerente
Carolina Bowling Center
02.2008 - 12.2012
Vice Presidente Tecnico De Electronica Digital
Tamaury Security Systems
01.1988 - 01.2008
Certificado - Office Advantage Leadership Academy
NUC University
Técnico De Electrónica Digital - Electrónica Digital
Institute De Educación Universal
Some College (No Degree) - Créditos En Humanidades, Tecnología Y Educación
Universidad Central De Bayamón