Rafael Pagan
Senior Manager, Customer Care
Aguadilla, PR
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Timeline
Senior Manager, Customer Care
BOLD, LLC
10.2021 - Current
Director of Customer Operations
Capital Vacations
03.2019 - 05.2021
Call Center Operations Manager
Rosen Hotels and Resorts
2018.05 - 2019.03
Sales and Service Manager
Innovel Solutions Logistics (a Sears Company)
06.2014 - 10.2018
VIP Manager
Universal Nissan of Orlando
07.2013 - 10.2014
Finance Center Manager
Grupo Elektra Companies
03.2010 - 07.2013
Quality Control Supervisor
Starwood Hotels & Resorts
03.1998 - 03.2010
Work History
Senior Manager, Customer Care
BOLD, LLC
Guaynabo, PR
10.2021 - Current
Director of Customer Operations
Capital Vacations
Myrtle Beach, SC
03.2019 - 05.2021
Call Center Operations Manager
Rosen Hotels and Resorts
Orlando, FL
2018.05 - 2019.03
Sales and Service Manager
Innovel Solutions Logistics (a Sears Company)
Winter Park, FL
06.2014 - 10.2018
VIP Manager
Universal Nissan of Orlando
Orlando, FL
07.2013 - 10.2014
Finance Center Manager
Grupo Elektra Companies
Kissimmee, FL
03.2010 - 07.2013
Quality Control Supervisor
Starwood Hotels & Resorts
Orlando, FL
03.1998 - 03.2010
Accomplishments
Starwood Hotels & Resorts
- Enterprise Award
- Outstanding Performance Award
- Explorer Award
- StarCentral Outstanding Performance Award
Hyundai Motor Company
- Presidents Award
Skills
- Influencing and Negotiating
- Employee Coaching and Motivation
- Cross-Functional Team Leadership
- Business Performance Management
- Negotiation and Conflict Resolution
- Configuration and Management
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Managing Employee Relations
- Troubleshooting and Problem Resolution
- Contract and Vendor Management
- People Management
- Organizational Development
- Hiring and Retention
- Customer Service
- Sales Strategies
- Process Improvement
- Payroll Administration and Timekeeping
- Performance Monitoring and Evaluation
- P&L Administration
- P&L Responsibility
- Customer Inquiries
- Operational Standards
- Six Sigma Processes
- Social Media Platforms
- Process and Performance Improvement
- Business Leadership
- Employee Performance Reviews
- Management Training
- Brand Awareness
Overview
25
25
years of professional experience
2
2
Languages
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Six Sigma Green Belt - Starwood Hotels & Resorts
- Sales and Negotiation Training - Cardone Entreprises
Similar Profiles
Rafael PaganRafael Pagan
Sr Manager, Customer Care Business Performance at BOLD, LLCSr Manager, Customer Care Business Performance at BOLD, LLC
María Victoria RatcliffMaría Victoria Ratcliff
Copy Editor at BOLD, LLCCopy Editor at BOLD, LLC
Rafael PaganRafael Pagan
Senior Customer Care Manager at BOLD, LLCSenior Customer Care Manager at BOLD, LLC
Jean RamírezJean Ramírez
Associate Specialist QC - Team Lead at Merck Sharp & DohmeAssociate Specialist QC - Team Lead at Merck Sharp & Dohme
Leslie Mary Torres GonzalezLeslie Mary Torres Gonzalez
Bibliotecaria Auxiliar at Escuela Intermedia Rafael Irizarry Rivera Siglo XXIBibliotecaria Auxiliar at Escuela Intermedia Rafael Irizarry Rivera Siglo XXI